Sales Support Representative

Job Details

Job Location:

Paul Miller Honda - WEST CALDWELL, NJ 07006

Salary Range: $17.00 - $17.00 Hourly

Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees.

• Operates a multi-line telephone system and transfers calls taken to the individuals concerned.
• Answers all incoming calls quickly and in a courteous and professional manner, and quickly transfers them to the individual or department concerned.
• Minimizes the time customers spend on hold and inquires several times if they wish to continue to wait.
• Takes detailed messages when the call cannot be transferred, including the caller’s name, his/her telephone number, the time of the call and the information requested; forwards this information to the individual concerned as soon as possible.
• Filters incoming telephone calls, at the request of management.
• Advises the telephone company’s maintenance department of any problems with their system.
• Updates and distributes the dealership telephone listing, as necessary.
• Welcomes customers visiting the show room and inquires as to the purpose of their visit.
• Refers customers to the appropriate department, notifies the employee concerned that a customer is waiting and introduces customers to the salespeople.
• Communicates with inquirers and visitors in a professional, friendly and effective manner.
• Acquires basic knowledge about the dealership, in order to be able to respond to inquiries for general information.
• Obtains basic demographic information on every customer, using a follow-up file, a computer system, a check-list or any other method established by the dealership.
• Records data in a customer tracking system and prepares weekly reports on potential customers for management.
• Does word processing, inputs data to update certain computerized files and files or photocopies documents.
• Opens the mail and forwards it to the individuals concerned.
• Performs office tasks, on request.
• Maintains a professional appearance and a tidy workstation.
• Performs other tasks, based on management requirements and instructions