Station Supervisor - Grade 7

Station Supervisor
- Grade 7

The position performs daily station checks for security and safety as well as reporting any defects with station equipment. Supervisors will also perform Customer Service functions, interacting with customers and providing assistance as needed. The position occasionally works in money room as counter.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.

Major Responsibilities and Duties

1. Monitors conditions in stations to allow for safe, timely and dependable movement of customers.

2. Ensures all related TVM (Ticket Vendor Machines) paperwork and financial reports are correct and supervises all activity at PATCO's stations.

3. Provides direct assistance to customers or directs customers to those who can assist them with any issues they may have to Center Tower.

4. Assures that all fare collection and station equipment is secure and in working order. Check equipment and call for service when needed.

5. Performs all Automated Fare Collections (AFC) functions on work stations in money room including running and evaluating financial reports related Money room activities for cross training purposes. Is Assigned to money room on rotating basis. Assist Money Room Supervisor occasionally in the counting, balancing and reconciling of all venders and related paperwork in preparation for deposit of funds.

6. Performs fingertip maintenance on Ticket Vending machines and related AFC equipment.

7. Performs duties of Revenue Collector when necessary. Runs coins and dollars for counting and fills out coin boxes for ticket machines.

9. Assists in maintaining a safe and secure work environment by participating in required training, recognizing and reporting hazards and suspicious activity, and using all required personal protective equipment.

10. Performs other duties as assigned.

Core Value Competencies

Safety:
We promote safety in all we do. Our commitment to the safety of our customers and employees is paramount. Integrity:
We are committed to the highest level of ethical conduct, personally and corporately. We accomplish this by being open and honest, and by meeting our commitments to each other, our customers and our region. Customer Service:
We deliver the best, highest quality service to our customers because they are our primary concern. We provide quality service by focusing on both internal and external customers. Quality:
We value and recognize quality performance and strive for the highest quality in all we do. We accomplish this by monitoring our work, systems and processes and taking action to ensure that they meet or exceed standards. Teamwork:
We work as a team. We encourage our employees to develop and contribute their talents cooperatively. When one of us succeeds, we all succeed. Effective teamwork includes working cooperatively with others as part of a team- as opposed to working individually or competitively- to accomplish shared objectives. Communication:
We encourage communication in and between all parts of our Authority because we believe the free exchange of information is vital to unity, effectiveness and service among our employees, and to our customers and the region we serve. We are committed to delivering clear, effective communications and taking responsibility for understanding others. Innovation:
We are leaders in finding new approaches and encouraging new ideas. We welcome the exchange of new ideas to improve the Authority. We foster and initiate new ideas, methods and solutions to support the mission and objectives of the Authority. Dependability & Accountability:
We can be relied upon to do the work that's required every time. We are consistently at work and on time, ensuring that work responsibilities are covered and expected results are achieved. Self-Development:
We take steps to ensure continued learning and professional growth. Problem-Solving:
We accurately assess problems and effectively and efficiently arrive at excellent solutions.

Education/Training/Experience

Required:

High school diploma a or general education degree (GED). Years' experience working in a customer service environment. Experience in personal computer applications such as word processing and spreadsheet applications (Microsoft Office). Desired:
Knowledge of the current PATCO Automated Fare Collection System. Experience working in a transit environment.

Environmental Working Conditions and Physical Effort

Environmental Working Conditions

How Often: (check the appropriate box) Occasionally = Less than 1/3 of the time…