Parking Supervisor - POLAR Express Train Ride, Whippany, NJ

Position: Parking Supervisor - THE POLAR EXPRESS Train Ride, Whippany, NJ
Location: Whippany

Job Title:

Parking Supervisor - THE POLAR EXPRESS Train Ride Division/Department:
Rail Events Productions/Front of House

Reports To:

Rail Events Inc. (REI) Business Manager FOHType of position:
Non-exempt/Hourly Employee Classification:
Seasonal Compensation: $23.00/hourly

Job Summary:

The Parking Supervisor is responsible for creating the first impression of the event, so efficiency and friendliness are required. The position is responsible for creating and leading efficient parking experience, warmly greeting customers, confirming parking reservations, and directing patrons as needed. The Parking Supervisor manages responsibilities with a balance of patience and a sense of urgency, works well under pressure, has strong multi-tasking skills, and most importantly has a pleasant demeanor.

Being part of the Front of House team is an excellent opportunity to learn about the business side of production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones.

The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.

Essential Duties and Responsibilities:

Act as an example to, and assist in leading, the entire Parking Attendant team

Act as a liaison between the Parking Attendants and the FOH & Business Manager Create efficient parking experience

Welcome customers and assist the team with any service needs for efficient parking experience

Handle customer parking inquiries and ensure a pleasant customer experience

Confirm parking reservations, ensuring passengers have arrived at the appropriate date and time Direct customer to the ticketing area if ticket updates and/ or more information is required

Assist in general care, maintenance and safety of parking area including keeping a clean and orderly space

Communicate any safety or maintenance concerns to FOH Manager Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns

Communicate the importance of parking safety and implement practices with parking attendant team Other duties as assigned

Education, Skill & Work Experience Requirements:

Ability to learn the Etix Ticketing platform with efficiency and competency.

Strong leadership and communication skills

Excellent customer service skills

Basic computer skills

Ability to work weekends and evenings

Possess a well-spoken manner in personal communications

Front desk, reservation, customer service experience preferred

Self-motivation and attention to details

Alert and aware of surroundings

Must be 18 or over

Work Environment:

Majority of time is spent in an outdoor setting

Able to work in cold, snowy, or otherwise inclement winter weather

Varied schedule requiring evenings, weekends, and overtime

Able to stand for prolonged periods of time

Able to stand and walk on uneven or unsteady surfaces aboard a moving train

Time spent in and around active railroad yard(s)
Working on THE POLAR EXPRESS Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic.

With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.
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