Student Services Specialist

Description

• Internal Posting**

Reports to:

Assistant Director, Student Affairs, CMCC

• Processes admission applications and all student documents including transcripts and chargeback requests
• Serves current and potential students with the enrollment process by providing front counter customer service, chatbot, text messaging, email, and phone, and virtual support
• Provides consumer information on a one-to-one basis regarding financial aid eligibility and verification requirements, program information, and budget components
• Provides initial Self-Service support by assisting new students with course selection and registration
• Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems
• Provides student support for online accounts (i.e. Self-Service, Buccaneer e-mail, etc.)
• Ensure that placement scores (e.g. SAT/ACT or multiple measure scores) are submitted and recorded
• Responds to requests and refers students to institutional resources
• Provides support with scanning documentation and linking of all incoming student records
• Assists and supports as needed, with arrangements for outreach and Recruitment to attend internal/external events
• Provides support for events on and off campus (i.e. high school visits, college fairs, open houses, etc.)
• Performs general office duties (process mail, maintain inventory of office supplies and recruitment materials)
• Performs related duties as assigned

• Associate's Degree preferred

• Experience in a higher education setting preferred

• Strong customer/student service skills.
• Ability to work independently and make sound decisions.
  
  Strong interpersonal, organizational, and communication skills.
• Proficient computer literacy including proficiency in Microsoft Office products and CRMs
• Knowledge of Ellucian's Colleague and Recruit CRMs a plus Bilingual in Spanish a plus

• Internal Posting
  ** This position may require flexible scheduling to include occasional evenings and weekends and duties at any Atlantic Cape location.

Atlantic Cape offers a complete benefits package to full-time employees and includes:

• Pension/Defined Contribution Plans
• Medical and Prescription
• Dental
• Vision
• Flexible spending accounts
• Paid holidays
• Paid time off