Consumer Care Representative; Bilingual French

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.

Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand.

Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances, is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.

We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.

We are Revlon, together, transforming beauty.

This role is a Hybrid Role: Employees are expected to work from our Kenilworth, NJ office 3 days per week and may work remotely the remaining days

The Consumer Care Representative serves as a key ambassador for Revlon’s portfolio of brands, delivering exceptional consumer experiences across multiple communication channels, including phone, email, social media, chat, and other digital platforms. This role is responsible for providing accurate product information, resolving consumer inquiries and concerns, supporting English and French-language consumer communications, and fostering brand loyalty through professional, empathetic, and solution-oriented interactions.

In addition to direct consumer support, the Consumer Care Representative plays an important role in maintaining and enhancing the Consumer Information Center’s knowledge base, ensuring accurate, consistent, and compliant information is available to consumers and internal stakeholders. The successful candidate will demonstrate strong digital literacy, curiosity about emerging technologies and AI-enabled tools, and a passion for developing expertise across Revlon’s brands and products.

• Serve as the primary point of contact for consumers across multiple channels, including telephone, email, social media, web forms, and other digital communication platforms.
• Deliver exceptional service by identifying consumer needs, resolving inquiries, and creating positive brand experiences.
• Provide accurate information regarding products, ingredients, claims, usage, availability, promotions, shade selections, sustainability initiatives, and company policies.
• Manage consumer concerns, complaints, and product-related inquiries with professionalism, empathy, and sound judgment.
• Determine appropriate resolutions consistent with company policies, brand standards, and consumer care procedures.
• Process approved consumer accommodations, including refunds, product replacements, gift certificates, and other consumer resolutions.
• Ensure timely and professional follow‑up on all consumer inquiries.

• Respond to consumer inquiries and communications in both French and English.
• Support business and regulatory requirements related to French‑language consumer communications.
• Assist in the development and maintenance of French‑language response templates, FAQs, and consumer‑facing communications.
• Partner with Regulatory Affairs, Legal, Quality,…