Part Time Customer Service Rep

Part Time Customer Service Rep

Req #:

Category:
Revenue Cycle and Patient Access

Status:
Part-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: SC Customer Service

Pay Range: $19.00 - $24.25 per hour

Location:

2 Crescent Place, Oceanport, NJ 07757

Job Title:

Customer Service Rep

Location:

System Business Office

Department Name: SC Customer Service

Req #:

Status:
Hourly

Shift: Day

Hours:

10am-2pm

Pay Range: $19.00 - $24.25 per hour

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Customer Service Representative serves as a primary point of contact for facilities, affiliates, vendors, and internal partners seeking information, support, and issue resolution throughout the requisition-to-payment process. This role receives, documents, researches, escalates, and resolves inquiries through phone, email, and ticketing channels while meeting department service standards and key performance indicators. The position also supports vendor account maintenance by reviewing statements, researching reports, helping prevent or resolve credit holds, and coordinating with Accounts Payable, Purchasing, Cash Management, and other Supply Chain and Finance teams.

• Serving as a primary contact for internal customers, facilities, affiliates, and vendors regarding requisition-to-payment questions, requests, and issue resolution.
• Answering, document, categorize, and track inquiries received by phone, email, and other approved communication channels in the designated ticketing system.
• Researching purchasing, accounts payable, vendor, invoice, purchase order, and payment-related issues and resolve or elevate them within established time frames.
• Maintaining timely follow-up with customers, vendors, coworkers, and management, including clear communication on delays, status updates, and resolution outcomes.
• Reviewing vendor statements, open items, aging reports, and related work queues to identify discrepancies, prevent or resolve credit holds, and support account reconciliation.
• Coordinating with Accounts Payable, Purchasing, Cash Management, Supply Chain, Finance, and other departments to support accurate and timely issue resolution.
• Applying established policies, procedures, service standards, and system workflows consistently when handling customer and vendor requests.
• Meeting department productivity, quality, timeliness, documentation, and customer service expectations, including assigned key performance indicators.
• Identifying recurring issues, service gaps, training opportunities, or process concerns and notify Customer Service leadership when assistance or escalation is needed.
• May perform other duties as assigned or directed by management.

• You have working knowledge of requisition-to-payment, purchasing, accounts payable, invoice, purchase order, vendor, and payment processes.
• You could provide professional, timely, and service-focused support to internal and external customers, including individuals who may be upset or frustrated.
• You have strong written and verbal communication skills, including the ability to explain status, next steps, and resolution outcomes clearly.
• You have strong attention to detail, follow-through, organization, and ability to manage multiple inquiries and priorities in a fast-paced environment.
• You enjoy researching, analyzing, reconciling, and resolving account, invoice, purchase order, statement, and report discrepancies.
• You have a proficiency with Microsoft Office applications, especially Excel, and ability to learn and use enterprise systems and ticketing tools.
• You have basic mathematical skills, including the ability to calculate, balance, reconcile, and validate figures.
• You can follow established policies, procedures, controls, confidentiality expectations, and escalation protocols.
• You can collaborate effectively with Supply Chain, Finance, Accounts Payable, Purchasing, Cash Management, facilities, affiliates, vendors, and third-party organizations.
• You have the flexibility to support department needs, emergency response, disaster staffing, and other operational requirements as assigned.

• A High school Diploma or GED
• Minimum of 2…