Customer Service Specialist
Listed on 2026-09-22
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, HelpDesk/Support, CRM Systems & Management
The Customer Service Specialist is a full-time role based at Frazier’s corporate office in Long Valley, NJ. The role interacts with customers and prospects to provide information in response to inquiries about Frazier products and services. A primary responsibility of this role is to serve as the “customer advocate” and address issues, and questions in a timely manner. He/she will work closely with internal departments, including sales, project management and order processing.
Urgency, organizational and strong communication skills are a requirement for success in this position. This role reports directly to the Vice President of Marketing & Customer Service.
- Communicate and collaborate with other departments as needed to expedite customer queries, issues and needs.
- Maintains updated records and customer information using Salesforce CRM
- Telephone contact with accounts that haven’t been active to determine needs and assess overall activity
- Fully responsible to support and assist any client or prospect problems to ensure complete customer satisfaction
- Serves as the “customer advocate for set number of customers
- Support and execute Service Focused Campaigns
- Reports on a pre-established rhythm overall customer health report, highlights risks and opportunities
- Understands the flow of the sales order and engages when necessary to ensure full end user satisfaction
- Provides active support/service to the PM group to track job status or address queries, where the PM contact may be unable to respond in a timely basis
- Supports overall Marketing and Customer Service group as required
- Promotes and communicates Frazier activity, such as Trade Show participation, case studies and new innovations to customer and prospects
Skills and Abilities
- Associate or bachelor’s degree in communications, Business, or related area
- 3-5 years’ experience in service, customer focused role
- Excellent communications, interpersonal, organizational and time management skills
- Ability to multi-task and work across various teams
- Strong MS software knowledge, Word, Excel, Powerpoint
- Strong knowledge of Salesforce or CRM application
- Passion for human services “Customer is always right”
Long Valley, NJ (USA)
Position Type, Work DaysFull-Time, Monday thru Friday, 8:00am – 5:00pm. Travel May Be Required (25%)
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