Customer Service Representative, Bilingual

• • Respond promptly and professionally to customer inquiries by phone, email, and other communication channels
• • Provide customer support in English and Spanish as needed
• • Assist customers with product questions, availability, pricing, specifications, and order information
• • Enter, process, and track customer orders accurately
• • Prepare and provide quotes, order confirmations, invoices, and other customer documentation as needed
• • Coordinate with sales, warehouse, purchasing, shipping, and operations teams to ensure orders are processed accurately and on time
• • Follow up on backorders, shipping issues, product questions, and other customer concerns
• • Resolve customer issues professionally and elevate complex matters when appropriate
• • Maintain accurate customer and order information in the company's CRM, ERP, or order management systems
• • Develop a strong working knowledge of the company's industrial LED lighting products and applications
• • Communicate product information clearly to customers and help identify appropriate solutions based on their needs
• • Proactively follow up with customers to ensure satisfaction and address outstanding issues
• • Maintain organized records and follow established customer service and order-processing procedures
• • Support the sales team with customer communication, quotations, order updates, and other administrative tasks as needed
• • Perform other duties related to customer service and sales support as assigned

• Fluent in both English and Spanish, with strong verbal and written communication skills in both languages
• Previous experience in customer service, inside sales, order processing, sales support, or a related position
• Strong communication and interpersonal skills
• Team player who works well with others
• Excellent attention to detail and organizational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable speaking with customers by phone and communicating professionally via email
• Strong computer skills, including Microsoft Office/Google Workspace and the ability to learn CRM or ERP systems
• Professional, dependable, and positive attitude
• Ability to work onsite in Farmingdale, NJ
• Preferred:
  Experience in a manufacturing, distribution, construction, electrical, lighting, or industrial environment
• Preferred:
  Experience working with product catalogs, technical specifications, or customer quotes
• Preferred:
  Familiarity with CRM, ERP, inventory, or order management systems
• Preferred:
  Experience supporting contractors, distributors, electrical professionals, manufacturers, or commercial/industrial customers
• Preferred:
  Ability to read and understand basic product specifications and technical information

Demonstrates fluency in English and Spanish, providing exceptional customer support and effectively managing order processing and sales support tasks. Proficient in maintaining accurate records and utilizing CRM and ERP systems to enhance customer satisfaction and operational efficiency.

• Fluent In English And Spanish
• Customer Service Experience
• Order Processing Skills
• Strong Communication Skills
• CRM And ERP Proficiency

• Order Processing
• Customer Support
• Quotations Preparation
• Technical Specifications Understanding
• Product Knowledge

• Attention To Detail
• Organizational Abilities
• Interpersonal Skills
• Team Player
• Professional Communication

• Manufacturing
• Distribution
• Construction
• Electrical
• Industrial Lighting

• Microsoft Office
• Google Workspace
• CRM Systems
• ERP Systems
• Order Management Systems