Lead Experience Design Strategist (US

Lead Experience Designer

The Lead Experience Designer owns and drives design strategies across multiple product areas, responsible for ensuring industry-leading integrated (end-to-end experiences) for enterprise customers/colleagues, agnostic of channel.

Depth & Scope:

• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity
• Independently manages end-to-end functional programs
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Takes day to day direction from Product Owner, Tech Leads and UX Design Lead within their platform/journey

Education & Experience:

• Undergraduate degree or equivalent work experience
• 7+ years of experience, preferably in digital design, interaction and visual design

Preferred Qualifications:

• Expertise in Figma, JIRA, confluence, sharepoint
• 5+ years of experience is preferred
• Proven track record of leading design teams
• Post-graduate degree in psychology, human factors, design, or related discipline preferred
• Proven competencies across the user experience lifecycle (e.g., user experience strategy, service design, visual design, user research).
• Ability to present and justify design decisions to senior leadership
• Experience in coordinating design resources across a large volume of intakes, and successfully prioritize

Customer Accountabilities:

• Leads the planning and development process of the Bank's digital interface design standards, usability guidelines, accessibility guidelines and development methodologies
• Works with marketing to ensure efforts result in web sites reflective of the Bank's branding and market positioning strategies
• Leads user-centered design methodologies to ensure ideas are accessible and based on customer needs
• Leads and directs the production of site maps, prototypes and the creation of graphics or icons for Bank's digital properties
• Participates in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication
• Works closely with the Tech Leads, Product Owners and product family to plan stages of digital feature implementation in the roadmap / release cycles and develop the best solutions for customers
• Leads and directs the development of design utilizing user-centered design principles, directing other designers or content development staff as assigned, while coordinating the effort of cross-functional teams
• Leads Human-Centered Design activities setting direction for designers in pods

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to experience design activities for our business area
• Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participates in cross-functional / enterprise / initiatives as a experience design subject matter expert helping to identify risk / provide guidance for complex situations
• Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes…