Business & Planning Specialist Senior

Business Experience & Planning Specialist Senior

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Experience & Planning Specialist Senior within PNC's Retail Network Planning organization, you will be based in Pittsburgh, PA or Little Falls, NJ.

The Business Experience & Planning Specialist Senior plays a key role in supporting the planning, design, and evolution of PNC's physical branch experience. This position partners closely with Branch Network Planning Advisors (BNPAs), Realty Services, Design & Construction, Marketing, and other cross-functional teams to apply branch standards, support renovations and de-novos, solve design challenges, and help bring the PNC brand to life within the retail environment.

The ideal candidate combines strong design expertise with strategic thinking, exceptional visualization skills, and a passion for creating customer-centered experiences. This individual is highly collaborative, solutions-oriented, and thrives in environments that require both attention to detail and the ability to think holistically. Demonstrated ability to evaluate design intent and provide constructive feedback to ensure consistency with brand standards, customer experience objectives, and design guidelines.

Key Responsibilities:

• Support BNPAs and project teams with branch planning, design evaluations, scope development, and review of proposed design solutions.
• Review architectural and design drawings for alignment with branch standards, brand standards, customer experience objectives, and the Kit of Parts.
• Assist in the application, maintenance, and evolution of branch design standards and the Kit of Parts.
• Identify and resolve design challenges with creative, practical, and customer-focused solutions.
• Support renovation, refresh, de novo, and pilot initiatives across the retail network.
• Partner with internal stakeholders to integrate brand, hospitality, technology, and customer experience considerations into branch environments.
• Contribute to test-and-learn initiatives and future branch experience concepts.
• Create presentations and visual communications that effectively convey design intent and recommendations.
• Gather feedback from the field and incorporate insights into continuous improvement efforts.
• Support the development and evolution of PNC's retail visual experience strategy, ensuring branch environments consistently reflect brand standards, customer experience objectives, and future-state design principles.

Preferred Qualifications:

• Proficiency in reading floor plans, construction documentation, and architectural details required.
• AutoCAD and Sketch Up experience preferred.
• Experience with Adobe Creative Suite (Photoshop, InDesign, Illustrator) preferred.
• Experience creating visualizations, design documentation, presentations, and other visual communication materials.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.