US Apparel Trainer

Location: Moonachie

This job is with eBay, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the team and the role:
With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of! This team has optimally launched watches, handbags, sneakers, trading cards, and apparel authentication in the US, CA, AU, UK, DE and JP in under four years. We are a group of outstanding and diverse teammates who together make a complete business unit and are seeking a  Apparel Trainer for our global operations!
The Apparel Trainer will be an essential contributor to eBay's training initiatives, specifically within the scope of the Authenticity Guarantee for luxury categories such as clothing, footwear, and accessories. This position entails the crafting and delivery of engaging, high-impact training sessions that are designed to bolster the knowledge and competencies of authenticators across multiple warehouse sites. The role demands a collaborative approach to support and enhance onboarding processes, ongoing education, and performance-based coaching strategies.

The Trainer will be directly overseen by the Category Lead for Handbags/Accessories Training, ensuring alignment with broader departmental goals and standards. Through these efforts, the Trainer will play a pivotal role in driving operational excellence and maintaining eBay's commitment to authentic product experiences in the luxury market.

Key Responsibilities:

Training Delivery
Lead engaging in-person and virtual training sessions for global sites, including onboarding, product expansions, and refresher courses.

Conduct practical evaluations during the hiring process and deliver tailored training to new and existing team members.

Materials & Program Development
Collaborate on the creation of training resources-job aids, e-learning, and live training-tailored to authentication needs and trends.

Maintain up-to-date guides and design creative training methods based on launches, expansion plans, and risk areas.

Assessment & Coaching
Develop and administer tier-based assessments with the Category Lead and LMS Manager; track authenticator progression and performance.

Provide ongoing coaching and constructive feedback; document growth areas and improvement opportunities for each authenticator.

Authentication Support
Provide hands-on authentication support when needed to assist team operations, prioritizing accuracy and speed.

Serve as a category expert, offering guidance and clarification to authenticators on complex or unfamiliar items.

Reporting & Cross-Functional Collaboration
Report progress, risks, and insights weekly to leadership; support onboarding for new sites or categories as assigned.

Manage training projects effectively while fostering relationships with cross-functional teams and sharing documentation with key stakeholders.

Additional Responsibilities
Requires up to 25-50% travel annually (domestic and international).

What you will bring:
Expertise in luxury apparel authentication, with bonus points for handbags and accessories experience

A sharp eye for trends, new drops, and emerging product lines

2+ years of experience in training, teaching, or authentication

Confidence in delivering engaging learning experiences for adult learners, both in-person and virtually

A collaborative approach and the ability to build strong relationships across global teams

Familiarity with instructional design principles and assessment development

Excellent communication and interpersonal skills

Strong analytical thinking with the ability to work independently and influence outcomes

A commitment to championing diversity, equity, and belonging

Proficiency in Google Suite and familiarity with Workday LMS or similar learning platforms

The base pay range for this position is expected in the range below:
$58,700 - $84,400
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits…