REQ_Customer Engineer

Position: REQ_260511323 Customer Engineer
Location: Branchburg Township

## REQ  Customer Engineer應徵locations:
Branchburgtime type:
Full time posted on:
今天刊登job requisition :
REQ *尖端寬頻無線通訊的領導者 邀請您加入共創無限的啟碁。***工作內容說明
**** Duties and responsibilities
*** Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE)
* Support product technical acceptance and certification
* Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment
* Analyze and resolve complex DOCSIS related issues to reduce customer downtime
* Understand about IPTV, video delivery systems, and CDN infrastructure
* Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
* Provide and improve automation test items request to improve efficiency and reduce human intervention time
* Engaging with product group in L2 and L3 level problem escalation
* Frequent vendors and customer meetings and visits for product feedback and future opportunities
* Provide technical post-sales support to R&D team
* Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
* Adhere to bug tracking process per corporate product development lifecycle
** Requirements and qualifications
*** BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
* Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
* Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
* Able to demonstrate scripting skills in shell, and batch scripts
* Team players being able to adapt to multicultural environments
* Willingness to learn and explore new technologies
* Big plus with experience in wireless and wired telecommunication industry  + Hands on testing with DOCSIS 3.1 and later  + Hands on testing with Fiber  + Hands on debugging with Video Streaming commercial devices  + Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,...) and PAN  + Hands on experience in commercial tools – network, Octo Scope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,....  

+ Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
* Willing and able to travel
* Ability to work in a team as well as an individual contributor when necessary
* Out of the box thinking. Critical thinker and problem-solving skills
* Ability to provide alternative solutions to achieve goals in a dynamic environment
* Analytical skills & attention to details
* Ability to work under pressure and maintain deadlines
* Good time-management skills
* Great interpersonal and communication skills
#J-18808-Ljbffr