Field Service Engineer

Location: Rockaway

Field Service Engineer

 Job description

Perform preventative maintenance activities, repairs, and troubleshooting at customer sites. Interact directly with end users to assist in problem resolution. Document all work performed while onsite in the Net Suite CRM system. Works with the customer support team to handle onsite Level 1 and 2 system issues. Must have extensive troubleshooting ability to assist the customer support team with on-site work for the customer base.

Can train customers when required.

ESSENTIAL DUTIES & RESPONSIBILITIES

- Perform maintenance activities as per vendor specifications on a variety of display products, servers, audio-video equipment, etc. that are part of the integrated solution.

- Troubleshooting of the integrated solution as necessary, which includes addressing hardware (computers/servers, audio/video equipment)

- Troubleshooting system configuration, network, and software/OS issues

- Troubleshoot display equipment as needed, including interpreting error codes, determining cable vs. display issues, etc.

- Documenting all customer issues for use by support staff and management

- Travel up to 90-95% of the time

- Other tasks assigned by Management from time to time

EDUCATION

- Associate's Degree Required, Bachelor's Preferred

EXPERIENCE / SKILLS / CERTIFICATIONS

Experience

- Minimum of 3 years of Audio Video system integration experience with a focus on display cube setup and calibration required

- Minimum 1 year of experience in a customer support/service environment preferred

- CTS certification preferred

- Network+ and/or Security+ preferred

Specific Skills / Certifications

- Familiar with either Net Suite cloud applications or other similar CRM systems

- Time spent learning a custom software solution is preferred

- Training experience preferred

- Excellent written and verbal communication skills required

- Travel up to 90-95% of the time

- Other tasks assigned by Management from time to time

This Travel position involves consistent weekly trips throughout the U.S., requiring overnight stays.

Job Type & Location

This is a Permanent position based out of Rockaway, NJ.

Pay and Benefits

The pay range for this position is $62400.00 - $66560.00/yr.

Medical, Dental, Vision, 401K, PTO. Travel and per diem expenses reimbursed.

Workplace Type

This is a fully onsite position in Rockaway,NJ.

Final date to receive applications

This position is anticipated to close on Jul 9, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a Clearly Rated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccom for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.