Engineer, Systems Engineer

Job Title:

Engineer I

Location:

Wall Township, NJ
Duration: 3+ Months
Pay Rate: $45-$50/hr

Start Date:

Immediate

Within the Customer Support and Services (CSS) department, the Product Support Engineering department is responsible for providing technical support to customers in the resolution of problems that arise after the entry into service of commercial aircraft and in the development of new products. As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office.

You ensure customer satisfaction at the technical level, proper functioning of our products, and reporting of in‑service events related to flight safety. You are responsible for all Client Oxygen products across a portfolio of commercial platforms.

• Provide technical answers to questions from external and internal customers.
• Propose solutions to in‑service problems to meet customer expectations.
• Ensure technical follow‑up of problems identified by customers.
• Educate customers on good maintenance practices for our products.
• Lead and participate in technical reviews at customers’ sites and/or conferences.
• Support the Client Aerosystems teams for technical matters (validation of technical warranties, in‑service behavior, identification of induced damage, etc.) and for their customer visits (provide information, train on technical subjects, participate in reviews).
• Carry out interventions at customers’ sites: present the technical behavior of systems in service, train on the use of the products in conjunction with the training team and maintenance technicians.
• Identify, quantify, and report major technical problems; participate in their resolution with the design offices.
• Analyze technical problems reported by customers (airlines or aircraft manufacturers), coordinate and present the current situation as well as the overall problems of the fleet.
• Lead the expertise of new damage cases, work on identification of root causes and potential solutions.
• Carry out feedback analyses and support operational reliability calculations of the products; alert and initiate necessary actions with the sustaining, design office and program teams.
• Collaborate in defining improvement plans for design changes; participate in the development and monitoring of solutions.
• Participate in the definition of acceptable damage criteria and product return to service studies.
• Be the pilot of the after‑sales department for implementing technical modifications to products in service.
• Validate and prioritize maintenance technical documentation update needs.
• Share support requirements and feedback with internal development and support teams.
• Contribute to product improvement.
• Report service experience during the design of new products and support the Integrated Logistics Support (ILS) department in developing maintainability plans for new products.
• Take action for flight safety: report and analyze topics related to the safety of operations in compliance with deadlines; bring technical expertise to customers to investigate root causes; participate in the causal analysis, the 8D process, and implementing changes.

• Bachelor’s or Master’s Degree in Mechanical Engineering or Aerospace Engineering, or 5 to 10 years related experience; or equivalent combination of education and experience.
• Engineering degree and/or experience preferable in mechanics, especially pneumatics.

• 5 years of experience in engineering or repair position related to commercial and/or general aviation: design engineering, sustaining, technical support, service engineering, training.

• Ability to work on several issues in parallel.
• Ability to work in a team.
• Ability to read, analyze, and interpret engineering drawings, specifications, charts, wiring diagrams, schematics, and assembly/test procedures.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to solve complex technical problems and possess a strong ownership and drive to bring issues to closure.
• Capability to work…