Technical Service Engineer

Job Description

This key Depot service support position requires an advanced Technical Engineer based skillset. Demonstrates the capability to perform advanced troubleshooting and repair of electronic mechanical equipment, and document best practices. Designs and creates test fixtures for full Quality Control of repaired product. The incumbent will be responsible to address difficult and or new technical depot service issues, as well as support depot teamwork, create technical procedures and train and develop technicians accordingly.

This role engages technical writing projects by providing best practice technical procedures. Promotes teamwork and participates in regular meetings building teamwork and shares technical knowledge openly and co-ordinates repairs and develops new procedures as required. This role supports Quality Control and Leads test fixture creation and supports all fixture maintenance on existing fixtures to ensure fixture proper function - all for consistent Quality Control of Parts Reworks and Unit Repairs.

Interacts with Manager for key projects as assigned. May be assigned special projects to support evolving department needs and utilize knowledge and experience to train and develop depot staff. May be assigned Projects requiring Travel for new depot site Set up and support and provides training at assigned sites and addresses. Openly shares best practice technical information for the team.

Models Safety behavior in the Service Depot environment. Must be diplomatic, tactful and able to build team relationships. May engage ISO related or Continuous Improvement projects.

Essential functions:

• This Engineering role will create Test Fixtures to ensure full Quality Control of Reworked Parts
• This Engineering role will diagnose and resolve electronic related failures
• This Engineering role works with Technicians to support resolve issues and identify best practices
• Works with Schematics and Technical Drawings to produce Fixtures
• Develops and writes Technical Procedures for Fixture use
• Provides regular maintenance of the Fixtures to ensure working order, and corrects as needed
• Provides data summaries as requested
• Troubleshoot and repair NV parts for RW orders at the Depot
• Lead the technical training effort of depot technicians
• Identify replacement EOL components needed for Rework processes
• Develop new service procedures as necessary, for assemblies and components, and Smiths Product
• Evolve new service procedures as necessary with emphasis on Quality Control
• Complete all associated data entry / paperwork and documentation as necessary for Service
• Complete all associated paperwork and documentation, including Quality Assurance Checklists
• Helps maintain accurate Service Inventory, follows process and collaborates with team
• Data Entry of all pertinent information into Service Management System
• Data Entry to track Rework Cycles and any quality issues
• Support all safety practices and initiatives, identify and report Safety issues
• May be assigned cost savings or process improvement related projects
• May be assigned to support Technical Set Up Projects in new depots requiring significant Travel
• May be assigned to work load needs as necessary including units harvesting work

• Technical Degree desired or extensive electronics and mechanical related experience.
• Strong electronics service experience
• Strong manual dexterity and ability to use small hand tools
• Strong verbal and written communication skills
• Presentation skills for Training
• Strong technical problem-solving skills
• Knowledge of advanced electronics and mechanical assemblies
• Ability to read blueprints and schematics
• Must be diplomatic, tactful and understand the importance of team work
• ISO related experience or Continuous Improvement or Lean methodology a plus
• Basic knowledge of Microsoft Office products (Word, Excel, Access, and Outlook). Ability to produce technical reports and summaries. Knowledge of software and firmware for electronics. Python, PLC, FPGA and similar skills for electronics desired. Must be flexible and team oriented.

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