Customer Interaction Operations Support Specialist

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This role is offered through [MSP/supplier/third party provider], who, if selected, will be your employer. If your services are retained, you will be assigned to provide services to Novartis as the end client. This is not an offer of employment with Novartis. If you are selected for this Temporary/External opportunity, you will not be an employee of Novartis and will not be eligible for any Novartis employee benefits or incentives.:::

Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life!

Novartis US partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company.  to learn more about Magnit

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The Customer Interaction Operations Support Specialist provides operational and compliance‑driven support for Novartis Educational Events, partnering closely with Customer Interaction Operations Lead to ensure program execution aligns with Novartis policies and regulatory standards. This role serves as a key operational resource for the field, supporting sales representatives, addressing program‑related inquiries, navigating event platforms, and reinforcing adherence to approved processes. The specialist plays a critical role in managing compliance escalations, supporting financial and reporting activities, and driving consistency across education event execution.

Provide day‑to‑day operational support for Educational Events. Act as a key support resource for sales representatives and internal stakeholders on program setup, execution, and requirements. Support the end‑to‑end event lifecycle in coordination with 3rd party agencies and internal stakeholders.

Review and triage compliance escalations from 3rd party agencies and internal stakeholders. Assess alignment with Novartis Educational Event policies and elevate as needed. Provide proactive guidance to prevent compliance risks. Track and analyze escalation trends and reinforce adherence to compliance requirements.

Serve as a frontline support contact for sales teams. Respond to program questions related to execution, compliance, event setup, and close out. Provide guidance on portal usage and policy requirements. Develop FAQs and training materials to improve field effectiveness as needed.

Validate and process program‑related invoices, ensuring accuracy and completeness of documentation. Track and reconcile expenses and support budget monitoring and reporting. Prepare financial summaries and assist with cost optimization initiatives.

Generate reports on educational event activity, compliance trends, presenter utilization and other presenter bureau metrics as requested. Provide insights to support operational decision‑making and identify areas for improvement.

Support adoption and effective use of event management platforms. Troubleshoot user issues and guide stakeholders on proper execution within the system. Identify opportunities to improve user experience.

Support development and maintenance of policies, processes, and training materials. Ensure alignment with Novartis standards and translate policies into practical guidance.

Stay current on compliance updates, speaker program best practices, and system enhancements. Share insights to improve operational effectiveness.

Bachelor’s degree in business administration, marketing, life sciences, healthcare administration, or a related field preferred but not required.

Minimum 4 years of experience supporting pharmaceutical speaker programs or educational events. Experience in compliance, financial tracking,…