Account Operations Specialist II; Manheim

Position Type

Outdoor Role

This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line‑up, sign off vehicles and ensure effective operational flow. The role consists of 70% outside work and 30% in office administrative.

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, collaborating with auction teams and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
• Coordinate sale vehicle run processes and maintain direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of re‑conditioning services.
• Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, complete estimates for re‑conditioning services to improve vehicle value, coordinate and approve re‑conditioning services, and conduct condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Demonstrate proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Educate and act as liaison for clients on auction processes and recommend and/or upsell Manheim/CAI products and services based on client needs.
• Demonstrate effective prioritization skills and professionalism in client relationships, and assist in resolving client issues promptly and professionally.
• Efficiently coordinate redemptions, ensuring proper documentation, complying with all PII policies and procedures while delivering exceptional customer service and resolving any issues with professionalism.
• Maintain strict adherence to Cox standards and guidelines regarding re‑conditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
• Apply knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and/or brands.
• Use computer software including Microsoft Office applications and other internal business platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such, actively participating in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned.

• High School Diploma/GED and 3 years’ experience in a related field, OR a higher degree/certification beyond a HS diploma/GED in a related discipline, OR 5 years’ experience in a related field.
• Safe driver with a valid driver’s license.
• Prior experience in vehicle re‑conditioning and/or general auto body knowledge.
• Self‑starter with ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Team‑based interpersonal skills.
• Excellent verbal and written skills.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required time frames to meet business requirements.

• Exposure to outdoor elements, including extreme heat and cold.
• Moderate noise level.
• Exposure to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.

Hourly pay rate is in the range of $22.07 - $33.13 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets.