Hospitality Worker II - Cape Zoo - Retail

Title:

Hospitality Worker II
- Cape May Zoo
- Retail

Requisition #: 655067

Location:

Cape May Court House, NJ, US, 08210

The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

The hourly rate for this position is $15.92 to $15.92.

Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

There is no predetermined application window for this position; it will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered in accordance with all applicable laws, including Fair Chance Ordinances.

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answer phone calls and emails and deliver messages as needed.
• Maintain excellent customer service and a positive attitude towards guests, customers, clients, and co‑workers.
• Coordinate resolution of guest concerns.
• Communicate closely with all departments to ensure a seamless guest experience.

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Excellent customer service skills.
• Interpersonal and communication skills, both verbal and written.
• Organizational skills, accuracy, and attention to detail.

Education requirements not specified.

Aramark is committed to equal employment opportunity and welcomes all qualified applicants. No discrimination on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or any other characteristic protected by applicable law.

Nearest Major Market: Philadelphia
Nearest Secondary Market: Ocean City