Players Club Representative - Players Club

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Description:

Under the direction of the Marketing Operations Supervisors, solicits and identifies new gaming customers for the players card rewards program.

ESSENTIAL DUTIES & RESPONSIBILITIES Generate new business by signing up qualified guests for Hard Rock Rewards.

Greet and interact with guests in the casino in a courteous and professional manner.

Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.

Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.

Create and issue Hard Rock Rewards Cards and promote the program and related promotions.

Maintain integrity of database by following precise standards of data entry.

Ensure the protection of customers’ rewards and credit lines.

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.

Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card.

Assist with Sweepstakes, Promotions and Gift Giveaways as needed.

Greet and interact with VIP members and arrive them into computer system as they enter one of two VIP Lounges.

Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.

Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Other duties as assigned.

QUALIFICATIONS High school diploma or equivalent and at least six (6) months guest service, telemarketing or retail sales experience required or an equivalent combination of education and/or experience.

SKILLS Strong leadership and interpersonal skills

Excellent interpersonal, oral and written communication skills.

Meticulous, organized and accurate

Extreme confidentiality.

Familiarity with a variety of computer systems and  flexible to work varying shifts and time schedules as needed.

Communicate effectively with all levels of employees and guests.

Manage multiple details and tasks concurrently in a changing environment.

Able to work effectively in a team environment.

Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDSAbility to stand and sit for extended periods of time.

Ability to walk distances.

Ability to lift 30 to 40 lbs.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public