Associate, Store

Unique Benefits of Working at Playa Bowls

• Real work-life balance with stronger flexibility:Scheduling and support built around sustainable hours, so you can lead new shop openings without sacrificing your schedule - so you have more time for life outside of work.
• A cleaner, more refreshing shift:Playa Bowls shops run on blenders, refrigerators, and freezers instead of fryers and grills, so you're not leaving every shift smelling like a kitchen.
• A different kind of environment:Bright, casual shops paired with a relaxed dress code make Playa feel more like an oasis than a traditional fast-food kitchen.

The New Store Openings (NSO) Associate is a positive, enthusiastic person who brings new Playa Bowls shops to life. This role supports new and existing franchisees and licensees through every stage of shop opening, from pre-opening readiness through post-opening execution, training teams, coaching franchisees, and troubleshooting issues in real time. The New Store Openings (NSO) Associate serves as Playa Bowls' brand ambassador on the ground, ensuring every new shop opens set up for long-term operational excellence and a consistently great guest experience.

• Serves as Playa Bowls Brand Ambassador, protecting and upholding brand standards across every new shop opening.
• Conducts the pre-opening operations checklist and food safety assessment, formally approving the shop for opening.
• Facilitates and supports pre-shop opening set-up, ensuring the shop is set up and merchandised to brand standards and planograms, including equipment and smallware's placement, front-of-house/back-of-house/management office set-up, and functionality troubleshooting.
• Manages inventory readiness, scheduling and receiving product and dry goods deliveries to confirm proper quality, quantity, and storage requirements are met.

• Leads and facilitates pre-shop opening crew training for a franchisee's first shop, and trains the trainer for subsequent shop openings (shop two and beyond).
• Coaches, supports, and guides the franchisee and their team through opening and post-opening, providing constructive feedback to set them up for success executing the Playa Bowls Way.

• Observes, coaches, and supports team execution across pre-open, open, and post-open phases, covering labor management (reviewing schedules and sharing best practices), product quality (monitoring prep, portioning, garnishing, packaging, and presentation), and guest service (ensuring consistent execution of the SURF service standard).
• Services guests using the point-of-sale system, prepares product, and jumps in wherever needed, serving as a hands-on role model for the team.
• Supports the franchisee and manager with vendor issues and guest complaint resolution.
• Performs key resource, system, and vendor knowledge checks to confirm understanding of platforms including POS, Tap Mango, Chatmeter, Group Me, and Sysco.

Internal Partners
Franchise Operations Team
Training Team
Operations
Construction Manager(s)
Marketing

External Partners
Franchise Owners & Licensees
New Shop Crews
Vendors (POS, Tap Mango, Chatmeter, Sysco)

• Opening readiness:
  New shops pass pre-opening checklists and food safety assessments before approval.
• Training effectiveness:
  Franchisee crews are trained and confident executing the Playa Bowls Way from day one.
• Guest experience: SURF service standards and product quality are consistently executed at new shop openings.
• Franchisee support:
  Franchisees and their teams feel coached, supported, and set up for long-term success.
• Issue resolution:
  Vendor and operational issues during opening are resolved quickly and effectively.

• Valid driver's license, with the ability to travel extensively to support new shop openings.
• Strong communication and active listening skills, with the ability to work independently and adapt to changing environments.
• Critical thinking and problem-solving skills, with the ability to multitask, stay organized, and remain detail-oriented under pressure.
• Great customer service instincts, with a genuine team-player mindset.

• Personality traits that include being smart, friendly, outgoing, empathetic, and committed, with strong follow-through.
• A genuine passion for the Playa Bowls brand and business and a good sense of fun.

• New shop opening execution and franchise…