Assistant Manager, Championship Administration

The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion.

As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org.

The USGA's Championship Administration Team is a collaborative group of eight that oversees the in-house administration and planning details that support the successful execution of 15 National Championships. We are the beginning of the player journey - managing the Championship entry platform and a high volume of player inquiries through our commitment to excellent customer service. The team operates across four key pillars, each held to a high standard of execution: customer service, exemptions and exemption events, Championship equipment, and IT.

A primary function within Championship Administration is working collaboratively with 55 Allied Golf Associations to conduct approximately 650 USGA Qualifiers each year. We work in close partnership with our Championships Department to support the Championship experience for all. We are looking for a teammate with an interest or background in golf administration and a strong attention to detail to join our team.

We are building for the next chapter of Championship Administration and are looking for someone energized by the details that build defining moments in USGA Championship history.

The USGA's Championship Administration team is responsible for the in-house preparation and administration of USGA championships, including entries, exemptions, qualifying, customer service and equipment. The Assistant Manager, Championship Administration will have primary oversight of the following:

• Fulfillment of departmental customer service objectives
• Successful administration of the U.S. Women's Amateur Four-Ball Championship
• AGA qualifying site submission and qualifying reimbursements
• Administration of the Executive Committee Ambassador Program
• Golden ticket ordering and execution for those advancing to USGA Championships
• Verification of Amateur Status for USGA qualifying and Championship applicants

Management of the department's customer service objectives:

• Responsible for ensuring all phone calls and email inquiries to Championship Administration team are answered in a timely and professional manner, ideally within one business day, by the customer service team.
• Oversight of Zendesk platform and tracking departmental metrics for continuous team improvement. Provide support in the execution of the Performance Policy for USGA
• Qualifying, specifically in contributing to player inquiries and submissions.

In-house administration of the U.S. Women's Amateur Four-Ball Championship:

• Annual qualifying site and exemption review, application and exemption preparation, monitoring applications during the entry window, entry opening and closing, correspondence to players, officials, and Allied Golf Associations, allocation of places, alternate process, and Championship pairings.

Manage the process for Qualifying Site Submission & AGA Reimbursement:

• Distribute annual qualifying site asks to AGA's
• Verify information and update the qualifying site database as qualifying sites are submitted
• Distribute confirmation notices to AGA's and host…