OTC Executive

Job Summary

The Order to Cash (OTC) Specialist is responsible for managing billing, collections, account reconciliations, and dispute resolution for a portfolio of clients. The role focuses on improving cash flow, reducing DSO, and controlling credit risk while building strong relationships with customers and internal stakeholders.

• Manage end-to-end OTC activities for assigned customer accounts.
• Ensure timely billing, statement issuance, and collection of outstanding balances.
• Monitor AR ageing, credit exposure, and payment trends, escalating risks when required.
• Investigate, manage, and resolve billing disputes.
• Perform account reconciliations and resolve balance discrepancies with customers.
• Collaborate with Sales Account Managers and clients to address payment and commercial issues.
• Build strong relationships with internal and external stakeholders.
• Prepare AR, collections, ageing, and dispute reports, providing ad-hoc analysis as needed.
• Support initiatives to improve cash collection, DSO, and risk control.

• Experience in Order to Cash, Accounts Receivable, Collections, or Credit Control.
• Strong understanding of billing, collections, dispute management, and account reconciliation.
• Experience managing customer portfolios and improving cash collection performance.
• Knowledge of credit risk, ageing analysis, and DSO management.
• Strong communication and stakeholder management skills.
• Analytical mindset with excellent problem-solving abilities.
• High attention to detail and accuracy.
• Proficient in Microsoft Excel and ERP systems.
• Ability to manage multiple priorities in a fast-paced environment.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.