Client Service Officer II

Job Details Posting Details

• Posted on July 22, 2026

Bedminster, NJ 07921, USA

• On-site
• Wealth
• Full-Time
• Requisition #: CLIEN
  002300

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank and a leader in wealth, lending, and deposit solutions. We provide a broad range of sought-after products and services designed to help our clients establish, maintain, and grow their legacy through an innovative approach to private banking.

What makes Peapack Private different from our competition? As an institution with over 100 years of history, we have always believed in putting the well-being and needs of our employees and clients first. We are proud to be recognized by American Banker for the eighth consecutive year as one of the nation’s “Best Banks to Work For.” Our secret sauce, in a word, is our culture.

We value a diverse, equitable, inclusive, and safe workplace. Our one-team culture goes to great lengths to show all employees that they are valued members of the organization. We treat one another like family and communicate across the Bank in a transparent and frequent manner, respect and consider feedback from all levels, and operate with a philosophy grounded in hospitality and genuine human kindness.

There are multiple ways to build relationships and get involved; from joining one of our Cultural Ambassador sub-committees (focused on Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness), to participating in community service activities through our Volunteerism outreach, to joining LIFT (Leading Inspiring Females Together), a committee focused on enriching the lives of women. Simply put, our culture is amazing.

Peapack private wealth management includes investment management services provided for individual and institutions, personal trust services, (including services as executor trustee administrator custodian and guardian), and other financial planning tax preparation and advisory services. Officers from Peapack private wealth management division are available to provide wealth management and trust and investment services at the bank’s headquarters in Bedminster and at all private banking locations.

As our wealth division continues to grow, we have several open roles and are excited to connect talented professionals with opportunities to be part of a team recognized as a Top Private Banking and Wealth Management Firm.  .

The Client Service Officer II provides Wealth Advisors, Trust Officers, Portfolio Managers, and other Wealth staff along with their clients, outstanding and responsive support for all issues. Conducts client onboarding and manages the day-to-day, ongoing service of client relationships, including trusts.

The position is responsible for maintaining the highest quality service to clients, prospects, as well as internal partners, ensuring the accuracy of client account administrative activities and developing collaborative relationships with clients.

Client Service: Accurate and timely processing of new account openings, trust distributions, account transfers, account maintenance (i.e., address and beneficiary changes), client gift requests and money movement transactions (deposits & withdrawals). Also, promptly field questions from clients and internal team members as well as provide proactive communication and information as appropriate.

On-Boarding
:
Responsible for entire process of opening new accounts, which includes preparing Know Your Client (KYC) documentation, drafting comprehensive client on-boarding documents (both internal and third-party custodian), submitting to custodians and ensuring account(s) are opened correctly and are fully funded, completing asset collection, and performing cost basis verification.

CRM Data Maintenance: Enter and maintain all client data in the CRM, ensuring accuracy and consistency.

Administrative/Compliance: Including, but not limited to, completing Initial and Annual Admin Reviews, responding to Wealth Compliance and Audit requests, scanning, and filing of client correspondence and paperwork, answering phones, and processing incoming and outgoing mail.

Projects
:
Participate in projects and/or initiatives as assigned, with the intent of continual improvement in processes, client experience, efficiency, etc.

Portfolio Management System Data Maintenance: Set-up and maintain new accounts, households, reporting groups and billing for 3 rd party custodian accounts.

• Operate with agility and adaptability
  , responding effectively to changing priorities and business needs
• Demonstrate curiosity and a learning mindset
  , continuously seeking to improve and grow
• Utilize AI and technology tools responsibly to enhance productivity and decision-making
• Show ownership and critical thinking
  , using sound judgment to solve problems and deliver results
• Deliver white-glove hospitality
  , providing thoughtful, proactive, and personalized service in every…