Member Relationship Specialist II - Mt. Laurel (Float

Position: Member Relationship Specialist II - Mt. Laurel (Float)
Location: Mount Laurel

The MRS II is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MRS II also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements.

As a Float MRS II, the ability to travel to all branches within our Branch Network on a daily basis as needed and work well in team environments.

Key Responsibilities Adheres the FHCU Service Standards as established.

Conducts basic and complex transactions in a professional, courteous manner, including but not limited to: deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll set up, opening/closing accounts, and all other financial and non-financial transactions for members.

Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.

Meets established individual and group sales goals by using various sales techniques.

Responds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings.

Performs duties with limited supervision and resolves issues within the scope of authority assigned.

Executes loan applications and disbursements.

Makes outbound calls to members regarding outstanding loan approvals, various credit union products and services. Attends offsite events to increase membership within our Select Employer Groups.

Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department. Represents the credit union at various community events and assists the manager with business development duties when necessary.

Performs other duties or special projects as assigned.

Qualification Requirements Technology:
Employees are required to use the Microsoft Authenticator app on their personal cell phone to securely authenticate Outlook and other company systems; the app does not access personal data that exists on the mobile device.

Education:

High School Diploma or GED required

Associate's degree preferred

Experience:

Minimum of one (1) year of customer service

Minimum of one (1) year of cash handling At least 6 months experience working as a teller/MRS I or related position in a financial institution, preferred

Prior sales experience, preferred

Skills &

Competencies:

Knowledge of general banking regulations and credit union policies and procedures

Proficient with Microsoft Office Suite, Outlook and using the Internet Excellent communication and interpersonal skills

Excellent customer service skills

Professional appearance and demeanor

Ability to work with limited supervision and exercise judgement

Basic knowledge of sales techniques

Available to travel to other branches when required

Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service

Strong knowledge of consumer lending, regulatory requirements and loan processing

Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies

Strong problem solving and decision-making abilities to address member concerns and opprational challenges effectively

Knowledge of credit union products, services and compliance regulationsDNA core system experience is a plus but not required

Salary:
The base pay for this position is $21/hr a $.50 premium may be added if the applicant is able to demonstrate a proficiency in both English & Spanish (oral & written). Benefits:

We offer a range of benefits and perks based on eligibility. These benefits include:

Health, Dental, and Vision Insurance Company Paid Short Term (STD) & Long Term Disability (LTD) Company Paid Employee Basic Term Life Insurance Voluntary Term Life Insurance for Spouse & Child(ren) Critical Illness, Accident, and Hospital Indemnity…