Teller Service Specialist

About the Organization

At MMFCU, we thrive on supporting our employees, members, products, services and community. Our employees play a vital role in building relationships with our members, and this role helps you create a career in helping members improve their financial well‑being.

Under supervision and in accordance with procedures and systems, receive members in person and by telephone, explain and promote all credit union services, provide teller services to members, process all types of teller transactions (loan payments, withdrawals, night deposits and mail deposits), and give members information regarding the credit union’s products and services.

• Maintain the highest standards of integrity, personal responsibility, sense of community and teamwork by self‑example within and outside MMFCU.
• Build member loyalty through an uncompromised commitment to meeting and exceeding member expectations.
• Develop and maintain relationships with credit union members by determining member needs and maximizing opportunities to sell additional credit union products and services.

• Handle members’ requests per member directions with complete accuracy and timeliness.
• Accept checks, follow established policy guidelines to reduce risk and monetary losses, maintain service standards, and follow up on restrictions.
• Comply with all federal and NCUA regulations (Reg CC, Bank Secrecy Act, Reg D, Truth in Savings).
• Receive share deposits and make share withdrawals and transfers, VISA credit card payments, VISA advances, loan payments, mortgage payments.
• Refer credit union services that best meet the member’s financial needs, including product accounts and electronic delivery channels.
• Provide official checks and money orders, redeem savings bonds, complete CTR reports when members exceed federal thresholds.
• Operate and balance coin machine, operate postage machine for outgoing mail, prepare and process mail as needed, submit checks via the check imaging system.
• Open and close the building daily, ensuring the alarm system is activated and deactivated; process day‑end reports.
• Maintain security and be responsible for cash drawer, open and close the computer terminal, account for assigned cash and accurately balance to the computer balance sheet.
• Balance day‑ending inventory items and close VISA advances.
• Find errors in paperwork in a timely manner and correct them with supervisor’s help.
• Effectively explain credit union products and services to members, cross‑sell products and services when appropriate.
• Communicate with members requiring assistance in account usage, balance and balancing information, copy requests, change of address, and similar account usage; administer appropriate procedures to process the items.

• Research account information or discrepancies for members at their request.
• Process check orders, make address changes, direct loan documents and other correspondence to correct departments.
• Close accounts when requested, according to procedure.
• Count, sort and wrap coin received as necessary.
• Scan receipts and documents into the imaging system.
• Take part in all required training sessions and use educational materials available through the credit union.
• Perform other duties as assigned.

• Working knowledge of all teller functions.
• Working knowledge of general ledger accounts pertinent to the department.
• Working knowledge of the credit union’s products and services.
• Working knowledge of the organization’s policies and procedures and credit union's service philosophy.
• Working knowledge of safety and security programs for false alarms, robberies, bomb threats, extortion and…