Senior Branch Member Account Specialist - Englewood Cliffs, NJ

Senior Branch Member Account Specialist - Englewood Cliffs, NJ

Job Category: Branch

Requisition Number: SENIO
003641

Showing 1 location

Englewood Cliffs
120 Van Nostrand Avenue
Englewood Cliffs, NJ 07632, USA

We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.

Work with us – and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits, including:

• Retirement benefits – pension plan, 401(k) with employer match
• Excellent health benefits – medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program
  ...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

ABOUT THE POSITION

Position Title: Senior Branch Member Account Specialist

Position Overview: Looking for a career where you can build relationships, help people reach their financial goals, and continue growing professionally?

As a Senior Branch Member Account Specialist, you’ll serve as a trusted resource for members throughout some of their most important financial moments, whether that’s opening a new account, applying for a loan, planning for the future, or finding solutions that improve their financial well‑being.

This is more than a traditional banking role. You’ll combine relationship building, problem solving, and financial guidance while working alongside an experienced team dedicated to delivering exceptional member experiences.

Whether your background is in banking, retail, hospitality, sales, or customer service, Visions provides comprehensive training, ongoing development, and opportunities for advancement. If you’re looking for a role where your work makes a difference and where you can build a long-term career, we’d love to talk with you.

Position Type: Full-Time. Typical shifts include Monday through Friday 8:30AM to 5:30PM, with rotating Saturday shifts 8:30AM to 12:30PM.

Compensation Range: $24.36/hr.

- $25.50/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is on-site at our Englewood Cliffs Branch located at 120 Van Nostrand Avenue, Englewood Cliffs, NJ.

What You’ll Do:

• Build meaningful relationships with members and become a trusted resource for their financial needs
• Open and service customer, business, and IRA accounts while ensuring a seamless member experience
• Guide members through consumer lending options and support them throughout the application process
• Identify opportunities to connect members with products and services that align with their goals
• Resolve complex member concerns with professionalism, empathy, and attention to detail
• Support branch operations, including cash handling and transaction processing when needed
• Collaborate with teammates across multiple branch locations to deliver consistent, high-quality service
• Represent Visions in the community through local events and outreach activities

What success looks like:

• Members view you as a trusted advisor and choose Visions for their ongoing financial needs
• You confidently help members navigate…