Liaison-Home Care

Overview

At Home Liaison-Home Care-FT – Meridian Home Care, Borough of Neptune City, New Jersey. Requisition #  Shift: Day. Status:
Full Time with Benefits.

Our team members are the heart of what makes us better. Hackensack Meridian Health helps patients live better, healthier lives and supports one another to succeed. We value connection and collaboration, and offer a Total Rewards package including comprehensive health benefits, paid time off, travel reimbursement, and a 401(k) match with tuition reimbursement. Per diem team members may participate in Travel Reimbursement and may be eligible for 401(k) match.

• Represent the organization and introduce service lines and products; identify opportunities for cross-selling to meet patient needs.
• Gather external facilities patient information from charts and computer systems and forward to Central Intake (Hospital Liaison may assist in gathering/sending documentation).
• Deliver durable medical equipment (DME) and instruct patients/families in its use; assist in the face-to-face process by obtaining and sending documents.
• Gather specific patient information from charts and systems and forward to Central Intake for data entry.
• Provide information, answer questions, deliver collateral to educate and promote the organization; identify opportunities to cross-sell to patients/families.
• Develop ongoing relationships with case managers, social workers, physicians and staff; build relationships with referral sources to ensure seamless services.
• Ensure timely and appropriate communication with organization operations; use tracking systems to follow up on pending cases; own the delivery of services to meet customer and referral source expectations.
• Act as liaison between patient and the organization as the initial face-to-face representative; maintain exemplary customer service by addressing patient needs.
• Process DME (Hospitals Only); assist with collecting/sending DME documentation when requested; deliver DME and instruct users.
• Assist in obtaining/sending signed face-to-face forms.
• Other duties and projects as assigned; respond to departmental needs to maintain operations during staffing challenges.
• Adhere to HMH's organizational competencies and standards of behavior.
• Lifts a minimum of 10 lbs, pushes/pulls a minimum of 10 lbs, and stands a minimum of 4 hours per day.

Education,

Knowledge, Skills and Abilities Required:

• High School diploma, GED, or GED-equivalent programs.
• Minimum of one (1) year of customer service experience.
• Proficient in Microsoft Office Suite.
• Strong customer service skills.

• Homecare experience.
• Sales experience.
• Two (2) to four (4) years of healthcare experience.

Starting at $22.77 hourly. Information provided for posting purposes only; actual compensation may vary by factors such as market data, experience, education, certifications, skills, location, internal equity, and budget considerations. Some roles may be eligible for performance-based incentives, bonuses, or shift differentials.

Hackensack Meridian Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, disability, marital status, or status as a protected veteran.

Hackensack Meridian Health is a Mandatory Influenza Vaccination Facility.

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