Executive Director, Patient Support Services - Hampton, NJ

Overview

Celldex is pioneering new horizons in immunology to deliver life-changing therapies. We are relentless in our pursuit of novel antibody-based treatments that engage the human immune system and directly affect critical pathways to improve the lives of patients with allergic, inflammatory and autoimmune disorders. We have built a culture where innovative and talented people thrive—focusing a significant effort on attracting and retaining passionate and motivated employees who want to play a role in helping people with serious health conditions and who see this effort as personally rewarding.

In our highly entrepreneurial environment, employees are empowered and the opportunity for professional development occurs every day.

Celldex is now entering an exciting new chapter – building a commercial team to launch barzolvolimab - the most advanced anti-KIT therapy in pivotal development that has the potential to redefine treatment for multiple allergy and dermatological diseases with Phase 3 studies in CSU, ColdU, SD and phase 2 studies in AD and PN. We’re looking for curious, driven builders who can connect their day-to-day work to enterprise-level impact, endlessly prioritize what matters most, and deliver on their commitments with urgency and ownership.

If you’re energized by building something meaningful, excited to grow personally and professionally, and motivated to create lasting impact in a fast-moving, entrepreneurial environment, we’d love to meet you.

Ready to make an impact? Learn more about joining the Celldex Team today!

This role will be responsible for designing, developing and executing the Patient Services strategy and patient support programs that ensure timely access to therapy, reimbursement assistance, and patient education and adherence. The individual will provide strategic and operational leadership over Patient Services within the Commercial department, for the launch of Celldex lead product.

• Develop and implement Patient Support Programs: include creating and managing programs like hub support, copay assistance, and adherence initiatives.
• Ensuring access to therapy: navigate complex reimbursement landscapes to ensure patients can afford their medications.
• Reimbursement assistance: help patients navigate insurance claims, pre-authorization processes, and other reimbursement barriers.
• Patient education and support: provide patients with information about their medications, treatment plans, and how to manage their condition.
• Collaboration with internal teams: work closely with commercial, clinical, and other departments to support patient access and adherence.
• Vendor management: manage relationships with external vendors that provide services like hub support, adherence programs, or medication delivery.
• Data analysis and reporting: track program performance, identifying areas for improvement, and reporting on key metrics.
• Strategic planning: develop and execute a patient services strategy that aligns with the company's commercial goals.

• Bachelor’s Degree required. MBA preferred
• 15+ years of experience in biopharma, commercial operations roles, 5+ years of Commercial Leadership experience and 5+ years of direct experience with Payers, Spec. Pharmacies, and/or Patient Support services
• At least 5 years previous management and leadership experience
• Current understanding of the US Payer and Specialty Distribution landscape and an understanding of contracting strategies
• Demonstrated ability to influence cross-functional teams
• Demonstrated track-record successfully launching new pharmaceutical products
• Experience with Inflammation & Immunology and biologic products is preferred
• Travel required – Up to 20%

Skills

• Leadership and management: lead a team of patient services professionals/external vendors.
• Industry Knowledge: strong understanding of the biopharmaceutical industry, market access, and reimbursement processes.
• Communication and interpersonal skills: communicate effectively with patients, healthcare providers, and internal stakeholders.
• Analytical skills: analyze data, identifying trends, and developing strategies for improvement.
• Project management: manage…