Resident Services Coordinator

Under moderate supervision from the Director of Wellness (DOW)/Director of Reflections (DOR), the Resident Services Coordinator (RSC) will be responsible for coordinating staff schedules, maintaining monthly master schedule, and ensuring that staffing requirements for the Wellness/Reflections Departments for every work shift are met. Utilizing specialized knowledge of medical, technical, procedural, and nursing terminology, the RSC will be responsible to perform a defined range of project/audit/administrative related functions for the Resident Services Department.

This position is an integral member of the Resident Services Department team and as such may also be requested to provide support with a specified range of quality related initiatives.

• Coordinates and plans staff schedules, taking staff needs into consideration.
• Coordinates all staffing requirements and scheduling of Wellness and Reflections Departments.
• Assures staffing par levels are met daily for all shifts.
• Coordinates coverage with Reflections/Wellness Directors to approve/disapprove staff requests for paid time off.
• Completes/Projects/Posts Monthly Master Schedule in On Shift in timely matter.
• Updates any/all staffing changes for all shifts daily in On Shift. (Example : Sick Calls , Early Clock In / Out).
• Patiently manages last-minute changes in scheduling.
• Assists with recruitment needs by advising Director of Administrative Services (DAS) of open positions.
• Assists with coordinating candidate interviews for Directors of Wellness/Reflections
• Participates in staffing meetings
• Assists DAS with applicant completing onboarding/submitting all mandatory new hire paperwork.
• Manages staff call-outs appropriately by following proper protocol.
• Assists DAS with any inquiries regarding payroll as they related to shift hours paid.
• Assists DOW and/or DAS with monitoring status of required in-service education for staff.

• Resident Record Oversight/Resident Support
  • Maintains Resident chart/file:
    • Files resident documents ensuring completeness of records/documents prior to filing.
    • Assists the DOW/DOR with obtaining pre-admission documentation as directed and ensures that resident chart is compiled.
• Assists DOW/DOR with maintenance of the residents’ Electronic Health Records (EHR) including but not limited to:
  • uploading pertinent documents to the EHR upon move-in and throughout the resident’s residency
  • ensuring completeness of all resident information including diagnoses, allergies, immunizations, weights, service plan, tasks.
  • runs reports as requested by DOW/DOR
  • Reviews medical evaluations and all admission forms, and interval documentation and documents, for timely completion, accuracy, and completeness as these pertain to company policy and State Department of Health requirements:
  • Ensures completion and receipt of resident annual medical evaluations
  • Refers to the DOW/DOR documentation that is incomplete, incorrect and/or coming due.
• Performs monthly chart reviews/audits (EHR/Paper charts) ensuring that various records and forms are:
  • in proper order
  • current/updated including proper staff and physician sign-off as required
• Maintains overflow (current year) and historical (prior years) resident records as per company policy and assure all needed documents specific to individual Resident’s files are appropriately filed.
• Monitors electronic record dashboard to ensure completion of:
  • all resident evaluations/service plans by DOW or designee care
  • completion of care/medication assistance tasks by care staff.
  • response to care alerts
  • presents any identified issues to DOW or designee.
• Assists with chart-to-cart audits to ensure
  • presence of all needed forms for the Medication Assistance Program where indicated and appropriate, i.e. prn capability
  • prescr…