Sr. Director, Patient Support Services, Lynkuet

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where “Health for all Hunger for none” is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us.

If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Bayer Pharmaceuticals is committed to delivering on its mission of “Health for All, Hunger for None” by advancing a portfolio of innovative treatments. As we advance our operating model towards Dynamic Shared Ownership with an even stronger focus on customer‑oriented and mission‑based work, the goal of the Field Operations Strategy function is to shape and advance our ways of working between the Customer Engagement (field teams) and Product Squads (brand teams) and enabling partners, with the objective to ensure that Customer Engagement teams are enabled through customer‑centric content, programs, and capabilities.

Patient Support Services is a critical and evolving capability that helps patients overcome barriers across the treatment journey, from prescription through therapy initiation and ongoing adherence. Given the complexity of access, affordability, payer requirements, and fulfillment, many patients face delays or never start therapy after a prescription is written.

The Senior Director, Patient Support Services is a strategic leader responsible for defining and advancing the vision, design, implementation, management, and evaluation of comprehensive patient support programs across the Bayer portfolio, with a particular focus on the LYNKUET brand. The role is centered on improving access and adherence by creating a simpler, more seamless patient and customer experience.

The Senior Director will serve as a strategic business partner to Market Access, Commercial, Finance, Customer Engagement, Legal, Compliance, Analytics, Learning & Development, and other internal and external stakeholders by providing subject matter expertise in patient access, affordability, hub operations, vendor management, specialty pharmacy dynamics, and compliant patient support program design that is scalable and tailored to the needs of the patients.

The Senior Director will leverage market, payer, provider, patient, competitive, legislative, and regulatory insights to drive innovation and operational excellence to ensure that patients continuously face minimal barriers to initiating and staying on therapy.

• Lead the strategy, development, implementation, operations, and continuous improvement of patient support services for LYNKUET, including hub services, copay assistance, affordability programs, adherence resources, and patient access solutions that are aligned with brand outcomes.
• Lead the design, launch, and lifecycle management of a scalable, patient‑centric service model that continuously supports needs of patients in a complex and evolving payer and regulatory marketplace.
• Lead, mentor, and develop internal and external patient access teams, fostering a performance‑driven, collaborative, accountable, compliant, and patient‑centered culture.

• Build, manage, and continuously improve the PSS technology and data infrastructure, including hub partner platforms, CRM systems, and customer engagement tools.
• Establish, monitor, and report comprehensive operating metrics for patient support, proactively providing strategic insights and recommendations…