Manager, Clinical Operations Behavioral Health Services

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Manager, Clinical Operations for Behavioral Health Services, in partnership with the Medical Director(s), is responsible for the administration of the several Behavioral Health programs and serves as Site Manager for their respective campus. The leader models behaviors that promote patient safety and patient/family satisfaction.

* This leader will represent Behavioral Health at the campus level and serve as subject matter expert for campus leaders.

A day in the life of a Manager of Clinical Operations for Behavioral Health Services at Hackensack Meridian Health includes:

• Supports Clinical Program Managers in ensuring all rules and regulations, including NJ DMHAS/DCF regulations regarding outpatient mental health service and The Joint Commission regulations for Behavioral Health Services.
• Responsible for all state contracting requirements. Serves as contact/liaison for all sub-contractors involved with the grant programs.
• Collaborates with HMH legal and finance departments to ensure all contract documents, budgets and expense reports are completed and submitted per deadlines.
• Reviews and develops program policies and procedures. Develops and standardizes policies as appropriate.
• Maintains current knowledge of state/government regulatory standards and requirements. Maintains knowledge of standards in guiding all aspects of patient care.
• Partners with the Medical Director(s) to ensure quality and safety standards are met at all times.
• Provides solution focused response to programmatic and team member concerns.
• Coordinates program development aspect of the strategic planning process in conjunction w/senior management team. Seeks opportunities for strategic growth. Promotes and builds alliances with campus and CTS management:
  Maintains Involvement in campus specific initiatives.
• Participates in and promotes performance improvement activities. Involved in accreditation and licensing prep in conjunction with the clinical program managers and senior management team.
• Participates in academic training programs as needed.
• Responsible (with clinical program managers and senior management as appropriate) in the recruitment, development and supervision of team members. Creates and sustains an environment that fosters team member engagement. Establishes clear objectives tied to department and/or organizational strategic goals. Coaches, counsels and evaluates performance of direct reports.
• Tracks, analyzes, and reports on relevant data and metrics as needed and/or requested. Develops, recommends and/or implements actions or process improvements as appropriate.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education,

Knowledge, Skills and Abilities Required:

• An earned master's degree in family therapy, psychology, counseling, social work or other related field from an accredited college or university; and
• Three years' experience in the provision of mental health services.
• Two years experience in administrative, management or leadership role.

Licenses and Certifications

Required:

• LCSW, or LPC, or PhD, or PsyD, or highest licensure for degree earned.

Minimum rate of $ Annually