Temporary IT Helpdesk

Englewood Cliffs, New Jersey, United States

• On-site or remote support for IT-related hardware and software issues.
• Technical support for business applications such as MS Teams, MS Office, Trellix (security solution), and internal systems such as GSI and PiLOS.
• Setting up, configuring, and maintaining user devices, including laptops, printers, and mobile devices.
• Installing, configuring, modifying, and performing minor repairs on hardware and software as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
• Managing VPN access for remote users, supporting password resets, installation or reinstallation, ensuring smooth connectivity to the internal network.
• Diagnosing and resolving issues related to hardware, software, operating systems, and local network connectivity to maintain business continuity.
• Providing warehouse operations support via phone or live chat in case of technical issues.
• Supporting users during the onboarding/offboarding process to ensure a smooth transition of system access and IT equipment such as laptops (equipment support and verification of equipment return to HR).

• Maintaining up-to-date inventory and documentation of IT assets and configurations.
• Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT equipment in offices and warehouses.
• Reviewing new requests for all IT assets or accessories.
• Obtaining quotes to determine the best purchase option after comparing prices and specifications.
• Verifying all items upon arrival and ensuring delivery to the correct location.
• Handling the procurement process for IT equipment, including laptops, network equipment, and peripherals needed for office and warehouse environments.
• Ensuring proper allocation and maintenance of equipment and maintaining records of asset lifecycle (deployment, upgrade, repair, disposal).
• Collaborating with vendors to ensure timely delivery and installation of purchased equipment.

• Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.
• Creating user guides or quick reference materials for common tools or procedures.
• Generating regular reports on weekly Helpdesk activities.