REQ_Senior Customer Engineer

2 weeks ago Be among the first 25 applicants

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

• Support product technical acceptance and certification process
• Assist product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company’s and customer’s KPIs
• Ensure high system‑level product quality/performance and out‑of‑the‑box user experience
• Support field test as necessary
• Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities
• Install, configure, test and maintain operating systems, application software and automation tools
• Track and maintain highest levels of systems and infrastructure operation
• Monitor performance for potential bottlenecks, provide solutions and work‑arounds, and validate fixes and update test reports
• Maintain physical and network security, backup, and provide fail‑over and backup strategies
• Provide and improve automation test items to increase efficiency and reduce human intervention time
• Engage with product group on second‑ and third‑level problem escalation
• Attend frequent vendor and customer meetings and visits for product feedback and future opportunities
• Provide technical post‑sales support to R&D team
• Work with R&D and DQA/SQA teams to ensure features delivery/inclusion
• Adhere to bug tracking process per corporate product development lifecycle

• BS/MS degree in Computer Science, Engineering or a related field with 5+ years of work experience
• Ability to install, configure and troubleshoot test setup with exposure in Windows, Linux, Android OS
• Knowledge of Virtual Machine and/or Docker/Container is a plus
• Experience in TCP/IP v4/v6 network and basic knowledge of test automation operation/framework
• Able to demonstrate scripting skills in shell, batch and BASH scripts
• Team player able to adapt to a multicultural environment
• Willingness to learn and explore new technologies
• Big plus with experience in wireless and wired telecommunication industry:
• Fixed and mobile broadband, cellular, LAN and PAN
• Hands‑on experience in commercial tools – network, mobile, field, diagnostics, logging, automation, E2E
• Knowledge and experience with carriers’ certification and technical approval process
• Willing and able to travel
• Ability to work in a team as well as an individual contributor when necessary
• Out‑of‑the‑box thinking, critical thinking and problem‑solving skills
• Ability to provide alternative solutions to achieve goals in a dynamic environment
• Analytical skills & attention to detail
• Ability to work under pressure and maintain deadlines
• Good time‑management skills
• Great interpersonal and communication skills

Bachelor's degree

• Computer Networking
• Device Setup
• Documentation Generation
• Domain Name System (DNS) Servers
• End‑User Training And Support
• Ethernet Local Area Network
• Fault Management
• Help Desk Support
• Internet Protocol Suite
• IP Addressing
• Issue Tracking
• Network Analysis Module
• Network Communications
• Network Configuration And Change Management
• Network Management
• Network Management System
• Network Monitoring
• Network Troubleshooting
• PC Configuration
• Remote Technical Support
• Requirements Analysis
• Software Documentation
• Technical Documents
• Technical Support