AV Engineer

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Balchem Corporation, and its subsidiaries, offers a competitive salary and benefits package and is an Equal Opportunity Employer.

The Corporate AV Operations Engineer serves as the subject matter expert for all audio/visual requirements within the company. This role entails collaborating with employees to support their meeting and audio/visual needs. Responsibilities include configuring new conferencing solutions and troubleshooting existing systems, provide preventative maintenance on systems, interface with multiple departments to facilitate various calls, meetings, and audio/visual requirements for the business.

Additionally, they will engage with vendors and manufacturers to negotiate pricing and understand industry standards. The Audio/Visual Engineer may also be responsible for training employees on how to effectively utilize the audio/visual services and systems in place.

In addition to these core duties, the Corporate AV Operations Engineer plays an important role in ensuring the seamless integration of cutting-edge technology into the company's communication ecosystem. They will need to understand industry standards, and how we can adapt to them. This involves researching, testing, and recommending new products and solutions that can improve efficiency and user experience.

The role requires excellent interpersonal skills, as the engineer often collaborates with diverse teams across the organization. Clear communication and the ability to translate complex technical jargon into understandable terms are crucial for providing effective support and training to staff members.

Furthermore, the Corporate AV Operations Engineer will oversee the implementation, maintenance and upgrading of equipment, ensuring that all systems are functioning optimally and meet the highest standards of quality. They are expected to develop comprehensive documentation, procedures, and asset inventory to ensure consistency and reliability in audio/visual operations.

ESSENTIAL FUNCTIONS:

• Lead A/V setup, production, and live support for company events, including Town Halls, Executive Meetings, training sessions, and hybrid meetings.
• Provide on-site and remote support for A/V issues, ensuring minimal downtime and excellent user experience.
• Implement, maintain, and troubleshoot Microsoft Teams Rooms, HP/Poly systems, and other conference room technologies.
• Perform advanced troubleshooting of audio, video, networking, DSP, and control systems within corporate environments.
• Conduct preventative maintenance on A/V systems, including firmware updates, device health checks, and lifecycle management.
• Design and configure new or renovated collaboration spaces, including hardware selection and installation planning.
• Create and maintain Standard Operating Procedures, technical documentation, diagrams, and asset inventories.
• Train employees on proper use of audio/visual equipment, Teams meeting tools, and collaboration systems.
• Collaborate with IT, Facilities, and business units to ensure room designs and equipment meet organizational needs.
• Serve as the primary point of contact to vendors, integrators, and manufacturers for support, pricing, and technology evaluation.
• Operate independently to manage workload, prioritize tasks, and resolve issues proactively.
• Adheres to all safety policies and procedures including the use of personal protective equipment (PPE) and equipment safeguards.
• Other duties as assigned.

REQUIREMENTS:

• AS degree or Professional Certification(s)
• Strong communication skills with the ability to explain complex technical concepts to non-technical users.
• Technical expertise with audio/visual equipment, collaboration platforms, and conference room technologies.
• Experience supporting Microsoft Teams and Teams Rooms environments.
• Familiarity with equipment from HP/Poly, Logitech, Yamaha, Dante, Extron, Crestron, Focusrite, Shure, and similar vendors.
• Basic networking knowledge, including IP addressing.
• Experience planning or configuring larger collaborative spaces (overhead audio, camera placement, DSP routing, etc.).
• Ability to create video content for training or instructional purposes.
• Strong organizational skills and the ability to work independently in a solo-engineer capacity.
• Ability to travel to remote facilities as needed.
• Availability for occasional evening or weekend work for system support needs.

PREFERRED QUALIFICATIONS

• Experience with Zen Desk, Microsoft Planner, or Microsoft Project.
• Experience using the Microsoft Teams Administration Center.
• Microsoft Teams certification (MS-700 or equivalent).

PHYSICAL…