Technical Support Specialist

Location: Lawrenceville

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

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Technical Support Specialist - JLL  What this job involves:
The Technical Support Specialist provides expert-level technical assistance to JLL's Global Response & Operations Center (GROC), ensuring the seamless operation of critical security and safety systems. This role focuses on maintaining, troubleshooting, and optimizing access control systems, video management platforms, fire alarm systems, and communication networks that protect JLL's global portfolio. You will serve as the technical bridge between clients, vendors, and internal teams, delivering rapid resolution of system issues while maintaining the highest service standards.

This position offers the opportunity to work with cutting-edge security technology while directly contributing to the safety and security of millions of square feet of commercial real estate worldwide.
What your day-to-day will look like:

• Respond promptly to client service requests and resolve technical issues across multiple security platforms

• Participate in scheduled on-call rotations to provide 24/7 technical support coverage

• Perform system administration tasks including software upgrades, patching, and change management

• Coordinate repair activities with contracted vendors, IT support teams, and networking specialists

• Monitor and maintain operational effectiveness across all assigned systems to meet service level agreements

• Process and complete work orders while maintaining accurate records in the Computer Aided Dispatch (CAD) platform

• Facilitate collaboration between system owners, vendors, and IT resources to ensure efficient problem resolution

Required Qualifications:

• Associate or bachelor's degree in computer science, information technology, or related technical field

• Minimum three years of experience in security systems, emergency operations center, or information technology

• Strong technical background in access control systems with working knowledge of video surveillance and IP networking

• Proficiency with Microsoft Office Suite, SharePoint, and enterprise communication platforms

• Valid driver's license and ability to travel to client sites as needed

• Demonstrated ability to work effectively under pressure and in emergency situations

• Strong organizational and multitasking abilities with proven self-management skills

Preferred Qualifications:

• Working knowledge of security platforms including video management systems, intercom/SIP systems, and visitor management

• Experience with Honeywell and Siemens fire protection systems

• Familiarity with C-Cure 9000, Milestone, Everbridge Mass Notification, and situational awareness programs

• Completion of vendor-specific certification courses and ongoing technical training

• Experience in emergency operations or critical infrastructure environments

• Strong research skills using manufacturer documentation and technical resources

Location:

Onsite

Work Shift:

Swing Shift (Includes on-call rotation responsibilities)
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
52,000. USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site
-Lawrence, NJ If this job…