IT Upgrade Technician, WIN
Listed on 2026-05-16
-
IT/Tech
IT Support, Desktop Support, Technical Support
Location: Upper Saddle River
IT Upgrade Technician, WIN
11
Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.
Location:
Upper Saddle River, NJ
Full Time. Pay: $35/hr.
OverviewConnection is a Fortune 1000 IT solutions partner operating in 174 countries. We connect people with technology through hardware, cloud, cybersecurity, and IT services. The Windows 11 Deployment Technician supports an enterprise‑wide device refresh and upgrade initiative in Upper Saddle River, NJ.
This is a contract opportunity (9‑11 weeks) for a full‑time engagement. Optional benefits may be provided for contractors.
Responsibilities- Perform physical replacement of incompatible desktops and laptops as part of a structured refresh project.
- Execute Windows 11 upgrades on compatible devices.
- Troubleshoot upgrade failures and perform remediation to ensure successful deployment.
- Transfer user data and validate application functionality post‑upgrade.
- Coordinate with site teams and end users to minimize downtime and operational disruption.
- Document device status, deployment progress, and update asset management systems accurately.
- Lift and transport equipment (up to 30 lbs. as needed) during device replacement activities.
- Diagnose and resolve Windows 11 configuration, driver, and compatibility issues.
- Prior hands‑on experience performing Windows 11 upgrades and device refresh projects.
- Strong troubleshooting skills related to OS upgrades, drivers, user profiles, and application compatibility.
- Experience replacing desktops and laptops in enterprise environments.
- Ability to work independently after initial direction and training.
- Professional, mature demeanor with strong communication skills.
- Experience updating asset management or ticketing systems.
- Ability to lift up to 30 lbs. as needed.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
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