Technical Account Manager

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role supports organizational success by ensuring a high‑quality customer experience for strategic business customers. It manages technical issues by directing team efforts and resolving service challenges promptly. The role differentiates itself through collaboration with cross‑functional teams to deliver effective business solutions. Success is measured by customer satisfaction, issue resolution efficiency, and operational improvements. The work directly impacts customer retention and the overall quality of service delivery within the organization.

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
• Provide timely feedback to management on customer trends, issues, and needs to support decision‑making
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 2–4 years Managing Technical Projects (Preferred)
• Less than 2 years Reporting Experience (Preferred)

• Adaptability (Required)
• Communication (Required)
• Customer Service (Required)
• Escalation Management (Required)
• Presentation Delivery (Required)
• Product Knowledge (Required)
• Root Cause Analysis (RCA) (Required)
• Technical Account Management (Required)
• Technical Knowledge (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel required (Yes/No):
Yes

DOT Regulated Position (Yes/No):
No
Safety Sensitive Position (Yes/No):
No

Base Pay Range: $62,600 – $112,900
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications and experience, so the actual starting pay will vary within this range.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for our team members is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually – paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance and voluntary long‑term care insurance.

Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T‑Mobiles amazing benefits, check out

Never stop growing! As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder—it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it.

You’re unstoppable!

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the…