Associate Director, US CRM AI Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Data Analytics & Computational Sciences

Data Science

People Leader

Titusville, New Jersey, United States of America

We are searching for the best talent for Associate Director, US CRM AI Lead

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at

Johnson & Johnson Innovative Medicine is searching for an Associate
Director, US CRM AI Lead to lead the AI transformation and execution roadmap for our next generation CRM across our key Therapeutic Areas (TAs).

Our team harnesses powerful machine learning insights to drive meaningful change for customers, putting patients at the heart of everything we do through a culture that thrives on innovation, teamwork, and bold thinking. Curious problem‑solvers like you tackle challenges that save lives and lead advancements in medicine while driving innovation, mentoring extraordinary talent, and shaping the future of pharmaceutical AI solutions.

At J&J, we're reimagining CRM for the agentic era. Advances in agentic AI are transforming CRM from a static system of record into an intelligent, real‑time orchestration layer for customer engagement.

The Associate Director, US CRM AI Lead will define the core business processes (such as customer engagement, call planning, account, events and content management, territory planning, customer data quality etc.) and integrate these with AI‑driven intelligence and automation to ensure that CRM serves not only as a system of record for customer engagement, but as an adaptable, intelligent system of engagement, actionable insights and ultimately business impact.

Partnering closely with Technology, Commercial, Medical and account management roles across therapeutic areas, this role will lead the identification of improvements that focus on efficiency, improved collaboration and deeper customer insights. This position will report to Director, US CRM Business Product Owner
.

• Define and own the US AI strategy for CRM. Translate business goals into AI use cases and requirements.
• Own the US AI‑enabled workflows in CRM, data requirements for AI, and user experience expectations. Accountable for the CRM AI roadmap: enhancements, simplification, automation, predictive capabilities, and new intelligent features.
• Ensure the process model supports end‑to‑end customer journeys and integrates across functions (Commercial, Medical, Medical Information, Market Access etc.)
• Find opportunities to reduce manual effort through AI‑driven automation and intelligent orchestration.
• Measure and report return on investment of AI capabilities in CRM.
• Partner with transformation office leader to embed AI readiness criteria into the CRM implementation plan.
• Partner with Legal, Privacy, and Compliance to define roadmap for agentic systems in regulated workflows.
• Liaison with key global partners to obtain deep understanding of all existing global CRM initiatives and goals, to coordinate solutions across the enterprise.
• M…