Senior ServiceNow Architect

This range is provided by Euclid Innovations. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$90.00/hr - $100.00/hr

Service Now Architect (Hands-On Experience)

Charlotte, NC / Dallas, TX / North Brunswick, NJ - 3 days/Week onsite

12+ months

We are seeking a highly skilled Service Now Architect with a minimum of 10+ years of hands-on experience, specializing in CMDB and core Service Now modules including ITSM, ITOM, and ITAM. The ideal candidate should have deep expertise in custom development, integrations, automation, and platform tooling while providing innovative solutions to complex Service Now implementations.

• CMDB Management: Oversee the design, development, and optimization of the CMDB framework, ensuring accurate service relationships and dependencies.
• Discovery & Integration: Configure and optimize Service Now Discovery, MID Servers, and integrations with external systems.
• Service Mapping: Implement and enhance Service Mapping strategies to provide visibility into business services and dependencies.
• Custom Development: Develop Service Now core modules (ITSM, ITOM, ITAM) including scripting, business rules, workflows, and UI components.
• Service Catalog Management: Hands-on experience with Service Catalog development and customization, including complex workflows.
• Solution Design: Architect and implement scalable solutions to address complex Service Now challenges, including automation for large-scale data management.
• Performance Optimization: Work with large datasets, optimize platform performance, and automate service log analysis for issue detection.

• Custom Development & Platform Tooling: Deep understanding of custom scripts, automation, and UI Builder.
• Discovery & Service Mapping: Strong experience with Service Now Discovery, MID Servers, and Service Mapping configurations.
• Integrations: Experience integrating Service Now with external tools using REST, SOAP APIs, and Web Services.
• Data Management: Solid understanding of CI Classes, CI Relationships, CMDB Health, Normalization, and Data Reconciliation.
• ITSM/ITIL Knowledge: Familiarity with ITIL best practices related to Configuration, Change, and Incident Management.
• SAM, HAM, HRSD Relationship: Understanding of Software Asset Management (SAM), Hardware Asset Management (HAM), and HR Service Delivery (HRSD) relationships within Service Now.
• Reporting & Dashboards: Ability to create CMDB reports, dashboards, and data analytics for tracking compliance and trends.
• Automation & AI Integration: Expertise in implementing automation solutions for large datasets, Service Catalog Importers, and log analysis.

• Certified Service Now Architect or Developer (CIS, CSA, CAD, or equivalent).
• Experience in large-scale Service Now implementations with millions of records.
• Strong problem-solving and solution design skills, especially in complex Service Catalog implementations.
• Ability to work in Agile environments and collaborate across teams.

Director

Contract

Information Technology

Banking