Associate Director, US CRM AI Lead

Associate Director, US CRM AI Lead

Johnson & Johnson, based in Titusville, NJ, is seeking a leader to define and execute the AI strategy for our next‑generation CRM across key therapeutic areas.

• Define and own the US AI strategy for CRM, translating business goals into AI use cases and requirements.
• Own the US AI‑enabled workflows in CRM, data requirements, and user experience expectations.
• Accountable for the CRM AI roadmap, including enhancements, simplification, automation, predictive capabilities, and new intelligent features.
• Ensure the process model supports end‑to‑end customer journeys and integrates across functions (Commercial, Medical, Medical Information, Market Access, etc.).
• Identify opportunities to reduce manual effort through AI‑driven automation and intelligent orchestration.
• Measure and report ROI of AI capabilities in CRM.
• Partner with the transformation office, Legal, Privacy, and Compliance to embed AI readiness criteria into the CRM implementation plan.
• Liaise with global partners to align on initiatives and coordinate solutions across the enterprise.
• Manage partnership with key vendors (e.g., Veeva, Salesforce) and consultant partners involved with CRM strategy and execution.

• Minimum 8 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting or related field.
• Minimum bachelor’s degree required; master’s degree preferred.
• Experience handling budget responsibility of over $2million annually.
• Experience with CRM systems and solutions, data and reporting requirements.
• Experience gathering requirements from user communities and delivering training and change management for new solutions.
• Experience integrating AI and automation or data science into commercial workflows (next best action, segmentation, cycle planning, predictive analytics, intelligent routing).
• Experience partnering with product, data science, and technology teams and influencing senior stakeholders (VP+level).
• Hands‑on use of AI tools (Claude, ChatGPT, Copilot, etc.) with concrete examples of efficiency gains.
• Outstanding employee coaching skills and ability to lead and develop a team.
• Intellectual curiosity, passion to learn, and adaptability to shifting timelines and priorities.

Based in Titusville, NJ; up to 15% domestic travel required.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other characteristic protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section
503 of the Rehabilitation Act.