Head of Technology, AI Operations and Observability

Position: Head of Technology, AI Operations and Observability (US)
Location: Mount Laurel

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

Additional

Job Description

This is a high-impact leadership opportunity to shape how enterprise technology operations evolve in the age of AI. The AVP will influence strategy across observability, resilience, incident intelligence, and automation at enterprise scale, while working on some of the most important challenges in modern operations: reducing noise, accelerating recovery, improving customer stability, and enabling safe, governed adoption of AI in production operations.

This leader will play a central role in advancing intelligent triage, summarization, root cause hypothesis generation, runbook automation, and self-healing capabilities in a controlled enterprise environment.

Depth and Scope:

* Define and execute the enterprise strategy for Observability, AIOps, SRE, and incident intelligence.

* Lead global teams responsible for the platforms, practices, and product roadmap that enable 24x7 operational visibility and resilience across critical technology services.

* Drive the next phase of transformation from reactive monitoring to predictive, AI-assisted operations by advancing telemetry standards, improving signal quality, and scaling automation across the incident lifecycle.

* Partner closely with engineering, platform, and application teams to embed observability into design, build, and run practices, while also leading vendor strategy, platform rationalization, and cost optimization

* Define and execute the enterprise strategy for Observability, AIOps, SRE, and incident intelligence

* Build trusted partnerships across engineering, infrastructure, architecture, risk, and control functions to deliver secure, stable, and scalable operational outcomes.

* Establish governance and guardrails for AI and LLM-enabled operational workflows, with a strong focus on explainability, auditability, resiliency, and data protection.

* Improve service availability and reduce customer-impacting outages

* Enable faster recovery and proactive issue prevention

* Enhance reliability of digital and core banking platforms

Education and Experience:

* Undergraduate degree or Technical Certificate

* 15+ years of development and technology delivery experience with Agile Delivery Experience preferred

* Strong experience with APM, Event management, Operational Automation and Reporting Platforms Including Dynatrace, Datadog, Splunk Pager Duty, Run Deck, PowerBI.

* Demonstrated ability to influence senior stakeholders, lead through ambiguity, align teams to measurable outcomes, and create a culture of accountability, innovation, and continuous improvement.

Physical Requirements:

Never: 0%;
Occasional: 1-33%;
Frequent: 34-66%;
Continuous: 67-100%

* Domestic Travel - Occasional

* International Travel - Never

* Performing sedentary work - Continuous

* Performing multiple tasks - Continuous

* Operating standard office equipment - Continuous

* Responding quickly to sounds - Occasional

* Sitting - Continuous

* Standing - Occasional

* Walking - Occasional

* Moving safely in confined spaces - Occasional

* Lifting/Carrying (under 25 lbs.) - Occasional

* Lifting/Carrying (over 25 lbs.) - Never

* Squatting - Occasional

* Bending - Occasional

* Kneeling - Never

* Crawling - Never

* Climbing - Never

* Reaching overhead - Never

* Reaching forward - Occasional

* Pushing - Never

* Pulling - Never

* Twisting - Never

* Concentrating for long periods of time - Continuous

* Applying common sense to deal with problems involving standardized situations - Continuous

* Reading, writing and comprehending instructions - Continuous

* Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and…