Project Manager - Software Delivery

Location: Shrewsbury

Description

Location:

New Jersey (Hybrid - 4 days/week at Middletown, NJ)

#LI-Hybrid

Department:
Sales Operations

Reports To:

VP of Sales Operations / Professional Services

About Drive Nets

Drive Nets is a leader in large-scale networking solutions for AI infrastructure and service providers. The company's disaggregated networking architecture transforms the economics of large-scale infrastructures while maximizing performance, utilization, and operational efficiency. Its high-performance AI fabric maximizes GPU utilization and accelerates deployments by optimizing the AI stack end-to-end, resulting in higher tokens-per-second and lower cost-per-token. Drive Nets' solutions power production networks for global tier-1 operators like AT&T and Comcast, and scale multi-vendor AI infrastructures at foundation model labs, Neo Clouds, and enterprises.

The Role

We are looking for a high-impact Project Manager to be the engine behind flawless software delivery for our North American service provider customers. This is not a back-office role - you will be the voice of the customer inside Drive Nets and the face of Drive Nets to the customer. You will own end-to-end delivery, drive cross-functional execution at pace, and continuously raise the bar on process quality and customer satisfaction.

This role demands someone who thrives in a fast-paced, high-growth environment, pivots quickly when priorities shift, and gets things done - no excuses, no delays.

Core Focus Areas

Customer Voice & Relationship Management

• Serve as the primary point of contact and trusted advisor for top-tier service provider customers and strategic partners.
• Deeply understand customer goals, constraints, and escalations - translating them into actionable priorities for internal teams.
• Build and sustain strong relationships with customer team leaders and executives, conducting structured cadence meetings and business reviews.
• Champion the customer's perspective in every internal discussion, ensuring their needs drive product delivery decisions.

End-to-End Project Management

• Own delivery from POC through production - planning, tracking, reporting, and closing.
• Develop detailed project plans covering development, integration, customization, and testing of Drive Nets technology within customers' network and operations environments.
• Manage scope, schedule, budget, and risks with precision - using structured change management to keep projects on track.
• Maintain real-time visibility into project health; escalate blockers early and resolve issues proactively.
• Create and maintain project documentation including risk logs, status reports, and technical specifications.

Process Design & Continuous Improvement

• Design, implement, and continuously refine delivery processes that support high-quality, on-time software shipments.
• Establish repeatable frameworks for project intake, execution, and retrospective learning.
• Identify inefficiencies across the delivery lifecycle and lead initiatives to eliminate them.
• Contribute to the development of internal playbooks, templates, and best practices for the broader PS and Sales Operations teams.

Cross-Functional Execution & Stakeholder Alignment

• Lead and facilitate regular project meetings with internal stakeholders across R&D, QA, Customer Success, Sales, Sales Operations, and Finance.
• Coordinate with third-party vendors and partners as needed to streamline and accelerate delivery.
• Provide concise, executive-ready project status reporting (scorecards, dashboards, presentations) for senior leadership.
• Support sales teams in articulating the value and business case for Drive Nets Professional Services during pre-sales engagements.
• Participate in internal sales meetings to represent project delivery status and pipeline insights.
• Travel to customer sites across the region as required.

Requirements

Experience & Background

• Bachelor's degree in Engineering, Computer Science, Business, or a related field.
• 5+ years of project management experience in the networking technology industry.
• Proven track record managing mission-critical network communications projects in a service provider, large enterprise, network solutions vendor, or systems integrator…