ServiceNow Developer

Company Description

VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!,

SYFY, and Versant’s sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, Golf Now and Golf Pass.

The Service Now Developer is responsible for designing, developing, configuring, and maintaining Service Now solutions that support VERSANT's enterprise technology operations. This role will partner with infrastructure, cloud engineering, security, service management, and business teams to build workflows, integrations, automations, and applications that improve operational efficiency and service delivery.

The ideal candidate has strong experience developing within the Service Now platform, including ITSM, CMDB, Service Catalog, Flow Designer, Integration Hub, and custom application development. This individual will play a key role in automating business and operational processes while ensuring platform scalability, performance, and maintainability.

As a cloud-first media company, VERSANT is increasingly focused on automation, operational excellence, and service integration. This role will help connect Service Now with cloud platforms, infrastructure services, monitoring systems, identity providers, and enterprise applications to create streamlined and automated workflows.

• Design, develop, and maintain Service Now applications, workflows, forms, portals, and platform customizations.
• Configure and extend Service Now modules while adhering to platform best practices and upgrade‑safe development standards.
• Develop and maintain business rules, client scripts, UI policies, UI actions, Script Includes, Flow Designer workflows, and integrations.
• Build reusable components and automation capabilities that improve service delivery and operational efficiency.

• Develop solutions supporting ITSM processes including:
• Incident Management
• Change Management
• Problem Management
• Request Fulfillment
• Knowledge Management
• Automate service delivery processes using Flow Designer, Integration Hub, and custom workflows.
• Partner with stakeholders to identify opportunities for automation and process improvement.

• Support and enhance the Configuration Management Database (CMDB).
• Develop integrations that improve configuration item discovery, data quality, and service visibility.
• Assist with service mapping initiatives and dependency modeling.
• Ensure CMDB accuracy and alignment with operational and governance requirements.

• Design and develop integrations between Service Now and enterprise platforms including:
• AWS and cloud platforms
• Identity and access management systems
• Monitoring and observability platforms
• Infrastructure and automation tools
• Enterprise business applications
• Utilize REST, SOAP, APIs, Integration Hub, and event‑driven architectures to connect systems and automate workflows.

• Support Service Now workflows that integrate with cloud operations, infrastructure services, and operational tooling.
• Develop automation that supports provisioning requests, operational approvals, incident workflows, and service delivery processes.
• Partner with cloud engineering and operations teams to improve visibility and automation across technology platforms.

• Follow Service Now development standards, security practices, and platform governance guidelines.
• Participate in platform upgrades, testing, and release management activities.
• Contribute to platform documentation, technical standards, and operational procedures.
• Evaluate new Service Now capabilities and recommend enhancements that improve…