Systems Analyst

Job Summary

As a Systems Analyst, you will serve as a senior technical resource and a steady, experienced presence on the team. Your role involves analyzing, optimizing, and advancing the organization’s technological systems while collaborating closely with the Director of Application and Service Delivery. You will bring a strong AI‑minded perspective, continually seeking practical ways to apply modern AI and automation tools to enhance system effectiveness and team productivity.

• Partner closely with the Director of Application and Service Delivery to understand priorities and align work with team goals and strategic initiatives.
• Act as a go‑to technical resource for team members, providing guidance on complex analytical challenges, architectural decisions, and best practices.
• Contribute to a collaborative team environment that encourages knowledge sharing, continuous improvement, and professional growth.
• Help onboard new team members and facilitate the transfer of institutional knowledge across the team.

• Analyze existing systems, processes, and workflows to identify areas for improvement, and design innovative solutions—including AI‑driven and automation‑based approaches—to streamline operations and enhance productivity.
• Collaborate with stakeholders across the organization to gather and document business requirements, translating them into technical specifications and scalable system designs.
• Implement and configure software solutions, databases, and integrations in line with established technical standards and best practices.
• Develop comprehensive test plans and oversee thorough testing to ensure functionality, reliability, and usability of implemented solutions, identifying and addressing issues or defects.
• Create and maintain high‑quality documentation, including system designs, technical specifications, user manuals, and training materials throughout the project lifecycle.
• Manage complex, cross‑functional projects from initiation to completion, coordinating with team members and stakeholders to ensure milestones are achieved within scope, budget, and timeline.

• Provide training and advanced support to end‑users on implemented systems and processes, addressing complex user inquiries and troubleshooting issues in a timely manner.
• Stay current on emerging technologies, platforms, and best practices in systems analysis and design, with particular attention to advances in AI and automation, and proactively identify opportunities to apply these tools to process optimization and system enhancements.
• Other duties and assignments as required.

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5–7+ years of progressive, hands‑on experience working with information technologies and systems analysis, with a track record of completing complex initiatives.
• A mature, dependable professional who brings stability and follow‑through, takes genuine ownership of outcomes, and is seeking a long‑term home.
• Strongly AI‑minded; comfortable using modern AI tools in day‑to‑day work and quick to spot practical opportunities to apply AI and automation to systems analysis and problem‑solving.
• Demonstrated ability to provide technical guidance and share expertise with peers.
• Strong computer, hardware, software, and analytical skills.
• Proven ability to assess complex business needs and translate them into scalable solutions.
• Strong understanding of IT systems maintenance, administration, security principles, and enterprise architecture.
• Excellent analytical and critical thinking skills with close attention to detail.
• Self‑motivated, organized, and able to manage multiple competing priorities effectively.
• Exceptional problem‑solving skills with a proactive, solution‑oriented mindset.
• Strong interpersonal and communication skills; able to influence and collaborate effectively across all levels of the organization.
• Experience working directly with senior leadership to align technical work with organizational objectives is preferred.

• On‑Site
• May be required to work outside standard hours to oversee upgrades, fixes, and other projects.

• None

As set forth in Harrow, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.