Senior Director, Experience & Digital Strategy & Planning

Senior Director, Experience & Digital Strategy & Planning

• Basking Ridge, New Jersey /
• Irving, Texas /
• New York, New York

Job : R-1097944

Apply prior to the end date:
August 14, 2026

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world.

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Overview

Verizon is undergoing a strategic transformation, building a world-class product and revenue organization committed to driving sustainable business growth and long-term customer value. The CXO Strategy & Planning function serves as a forward-looking commercial engine, synthesizing global market intelligence, framing complex structural problem statements, and uncovering high-impact digital growth and customer experience opportunities. This team translates macroeconomic competitive movements, customer telemetry, and foundational technology shifts into quantifiable future goals, defining the long-term directional path for our entire digital and conversational ecosystem.

Operating as a critical upstream advisor during day-zero ideation and early scope definition, the Senior Director leads a team that ensures alignment across all emerging initiatives to safeguard long-term value realization. Strategy does not work in a box. In equal partnership, tight operational synchronization, and shared accountability alongside Experience Assurance (XA), Core Product & Delivery, Marketing, and Finance, this function formulates the 3-to-5-year directional roadmap for the My Verizon App, Conversational AI, and agentic emerging tech platforms.

We are seeking a commercially savvy, analytically rigorous portfolio executive to lead this function. You will own the strategic capital sandbox, framing macro consumer problem statements and locking down the financial parameters that dictate where and how our execution pillars deploy resources. You will direct a highly specialized organization across three core pillars:
Strategic Growth, Digital & Emerging Tech Strategy, and Strategic Optimization & Alignment. You will be responsible for defining the future focus of Verizon's digital commerce and service engines, converting early insights into actionable strategic execution frameworks, and mastering executive storytelling to align corporate leadership behind bold directional shifts.

• Formulate Omnichannel & Platform Strategy:
  Define the 3-to-5-year directional roadmap and immediate operational strategies across the My Verizon App, conversational messaging, and emerging technology platforms to drive growth, retention, and lifecycle experience goals.
• Govern Technology & Vendor Sourcing:
  Partner across Product, Experience Assurance (XA), and IT Engineering to co-author the multi-year technology enablement roadmap, acting as the strategic evaluator of third-party software agreements, platform licensing, and vendor partnerships.
• Drive Commercial & Ecosystem Growth:
  Formulate forward-looking sales strategies and long-range planning to identify, evaluate, and prioritize alternative commercial avenues and deep third-party digital ecosystem integrations (e.g., Amazon).
• Frame Upstream Structural Problems:
  Synthesize domestic and global competitor movements, customer insights, and global technology shifts to pinpoint structural vulnerabilities, solving deep architectural and journey friction before development pipelines begin.
• Establish Day-Zero Matrix Alignment:
  Engage seamlessly with Experience Assurance (XA) and product lines at inception to mandate up-front collaborative planning, coordinate early trade-offs, and lock in co-owned business outcomes and financial targets.
• Lead Capital & Wallet Optimization:
  Own the…