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Sr. Operations manager Service Desk-Parsippany,, NJ
Job in
Parsippany, Morris County, New Jersey, 07054, USA
Listed on 2026-08-05
Listing for:
Georgia IT, Inc.
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Sr. Operations Manager – Service Desk
Duration: 3 to 6 months (CTH)
Location:
Parsippany, NJ Hybrid (2-3 days on site)
7-10 years of management experience Experience in:
- Service desk
- Delivery manager
- Telephony metrics
- Service Now reporting, pull reports, look at ticket data, figure out what we're not able to resolve
- Strategically looking at data and calling out items required for resolution
- Weekly or bi-weekly improvements
- Understand what is happening and call out the operations review
- Know how to report
- Different metrics to look at for service desk
- Hands-on experience
- Someone who grew from bottom
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