Associate Director Data Operations B4 III - USA

Associate Director, NPAF Analytics

As a leader in serving patients,
*** Patient Assistance Foundation (NPAF) Inc. is a key resource for patients who may not be able to afford their
*** medication. This role will oversee the overall analytics support required to effectively operate the foundation operations. The Associate Director, NPAF Analytics is a key role, reporting to the Executive Director, NPAF is responsible for overseeing reporting, analysis, and impact of the
*** Patient Assistance Foundation. This individual must possess strong communication skills to create and present results of complex analyses in a clear and actionable manner.

Your responsibilities will include, but are not limited to:

• Strong understanding of Patient Assistance Program (PAP) journey, payer and policy landscape.
• Collaborate with others on the team to establish operational metrics, KPIs and useful statistics, identify trends and oversee the production of operations dashboard that provides visibility into performance.
• Collaborate with vendor data teams to develop and refine dashboards, perform ad-hoc analysis and manage data quality standards.
• Perform monthly, year-to-date and full-year product inventory forecasting and variance analysis.
• Perform workforce forecasting and optimization.
• Manage NPAF operating budget and actuals – identify, monitor and explain variances.
• Create and manage POs; perform monthly accruals and invoice reconciliations.
• Compile data needed for PAP annual reporting for internal and external stakeholders.
• Complete ad hoc data requests accurately and in a timely manner
• Lead weekly data vendor dashboard(s) review sessions with
  *** and vendor teams – identify trends and data anomalies.
• Support decision making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions.
• Support operational effectiveness by creating root-cause analysis into programs and summarizing recommendations for NPAF leadership.
• Collaborate with other functional groups at
  *** for data requests.

What you'll bring to the role:

Education:

Bachelor's Degree required; advanced degree preferred (e.g., MS in Data Science/Analytics)

Internal Engagements:
This position will collaborate with many individuals across NPAF, NPS teams, multiple vendors, and other business partners. Hybrid Working Requirements:
Ability to work on-site (East Hanover, NJ) 3 days per week

Required Experience:

• 3+ years related experience in data analytics, financial planning, or quantitative analysis in commercial pharmaceutical industry.
• Possess understanding of patient support hubs or other operational activities.
• Ability to connect and coordinate activities across functional groups in ***, have strong influencing capability and be proactive in driving results.
• High-level of comfort navigating/managing large data sets and drawing out key insights.
• Strong written and oral presentation skills, including comfort delivering presentations to the Leadership Team.
• Demonstrated expertise with data analytics, forecasting and business acumen.
• Ability to multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities.

Preferred Experience:

• 3+ years of progressive growth in patient services, patient assistance programs
• Experience working in a team environment
• Experience in workforce management and optimization
• Advanced Excel skills and other data analytic tools.
• Experience with PowerBI, Tableau, or comparable visualization tool

Leadership

Competencies:

• Leadership, problem solving and decision making
• Analytical thinking, communication /teamwork, planning and organizing
• Identifying process improvement opportunities
• Agility and Curiosity