Project and Service Support Analyst - IFTA​/IRP

Project And Service Support Analyst
- Licensing And Compliance

The Project and Service Support Analyst
- Licensing and Compliance role acts as a client facing representative, ensuring strong relationships and client satisfaction through effective communication and problem-solving. The Project and Service Support Analyst
- Licensing and Compliance will manage the priority queue, resolve client inquiries, and serve as the main contact for escalations, driving timely and effective resolutions. Additionally, the role includes supporting team members, maintaining accurate knowledge articles, and demonstrating professionalism in handling challenges while managing time effectively.

Key Responsibilities:

• Acts as a client-facing representative, maintaining strong relationships and ensuring client satisfaction through effective communication and problem-solving
• Supports clients with mergers and acquisitions (M&A) projects, ensuring seamless transition for new clients
• Manages and prioritizes the priority queue, ensuring timely and efficient resolution of client inquiries and issues
• Drives resolution across all case types, leveraging expertise to address and resolve cases effectively
• Serves as the primary point of contact for formal client escalations, addressing concerns promptly and working to achieve positive resolutions
• Provides support to team members (e.g., Specialist II – Licensing) during client consultations, ensuring high-quality service delivery and the resolution of complex client inquiries
• Authors and updates knowledge articles, ensuring that all documentation is current, accurate, and serves as a valuable resource for both the team and clients
• Effectively manages time and consistently meets deadlines with some guidance from supervisor
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one's own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department

Qualifications:

• Bachelor's degree in a related field or equivalent work experience. Additional education, certifications, or experience are a plus.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Ability to work independently and as part of a team
• 2-4 years' experience in case management, administrative support, or customer service related fields
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
• Knowledge of DMV regulations and processes is strongly preferred, but not required

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better.

That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In…