Operations Analyst II

Experienced team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring, Remedy tracking and reporting, and support of the application, with occasional extended support during nights/weekends/holidays as needed

• Candidate must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access.
• Familiarity with Service Now or similar customer service ticketing application preferred
• Familiarity with data research tools, specifically Refinitiv, Thomson Reuters, and Moody’s
• Familiarity with HTML and SQL
• Big 4 experience is a plus
• Must have the ability to work with and communicate with the business and ITS staff regarding system requirements and modifications to the data.
• Candidate must possess excellent organizational skills with attention to detail.
• Ability to prioritize and facilitate assignments with minimal supervision
• Strong oral and written communication skills.
• Strong customer relationship management skills and analytical ability, and the ability to work effectively with customers and ITS management/staff.
• Good interpersonal skills with demonstrated success in dealing with diverse functional teams
• Research & Troubleshooting Skills – detail oriented
• Possess a high level of motivation with a strong commitment to customer service and continuous improvement.
• Ability to handle multiple tasks and support special project needs