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On Site Help Desk - Application Support
Job in
Wall Township, Monmouth County, New Jersey, USA
Listed on 2026-08-20
Listing for:
Key Software Systems, LLC
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.
RESPONSIBILITIES- Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
- Follow up on outstanding requests and ensure timely resolution
- Perform Quality Assurance testing on new application versions
- Execute application updates and configuration in accordance with Key Software standards
- Train oncoming customers in setup and use of the application
- Perform other support related duties as assigned
- Must have strong written and verbal communication skills
- Motivated to learn and grow and to accept new challenges
- Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)
- Strong customer service and troubleshooting skills
- Must be available for occasional scheduled and non-scheduled critical overtime/after hours
- 2 years+ experience in technology Help Desk strongly preferred
- Experience with MSSQL
- Experience with webhooks and APIs
- Working knowledge of HTML
- Opportunities for growth and advancement
- Health, Dental, LTD and Life
- Paid time off
- 401k with employer match
- Friendly, casual, professional atmosphere
- Excellent compensation
- Enjoy working with cutting edge tools
- Industry leading 23-year-young company
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